Manager, Member Engagement

Bcbsla; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Louisiana Blue in Louisiana is seeking a Member Engagement Manager to lead the engagement team and optimize outreach workflows across CHE visits. You will partner with internal teams and external vendors to ensure compliant, efficient, and member-centered operations.

The role emphasizes data-driven improvement, staffing oversight, and effective communication to drive engagement outcomes and provider utilization.

Qualifications

• Bachelor’s degree or 5+ years leadership experience in lieu of degree.
• 5 years of direct-to-consumer or retail sales experience.
• 2 years of leadership experience.
• Ability to analyze data, engagement rates, productivity trends and workflows.
• Ability to identify operational efficiencies and implement improvements.
• Proficiency with Word, Outlook and Excel.
• Strong collaboration, leadership and communication skills.
• Ability to travel moderately.

Responsibilities

• Lead day-to-day operations for the Member Engagement team, including staffing forecasts, scheduling, PTO and payroll approvals, hiring, onboarding, training, coaching, performance evaluations, and employee relations.
• Act as subject matter expert for member outreach, scheduling workflows, engagement strategy and CHE visits.
• Develop and improve outreach workflows to maximize efficiency, consistency and provider schedule utilization.
• Monitor productivity, engagement rates, outreach conversion and vendor performance.
• Prepare reports, identify trends and implement action plans to improve results.
• Manage outreach vendor relationships and communicate operational needs.
• Collaborate with Compliance and Legal to establish processes and implement procedures.

Skills

Data analysis

Leadership

Collaboration

Communication

Presentation

Travel (moderate)

Education

Bachelor's degree in sales, marketing, healthcare administration, business administration, healthcare management or related field

5+ years leadership experience in lieu of degree

Tools

Microsoft Word

Outlook

Excel

Job description

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us. Residency in or relocation to Louisiana is preferred for all positions. Applicants must be authorized to work for Louisiana Blue in the United States without employer-sponsored immigration support. Louisiana Blue will not provide current or future employment-based immigration sponsorship or other immigration support for this opportunity, including H-1B, L-1, O-1, H-1B1, E-3, TN, or J-1 sponsorship or F-1 OPT/STEM OPT/CPT support. Applicants who would require such sponsorship or employer support during their employment should not pursue this opportunity.

POSITION PURPOSE

The Member Engagement Manager leads the Member Engagement team and oversees workflows, vendor relationships, outreach initiatives, and engagement performance in support of departmental and organizational goals. This role provides day-to-day leadership, optimizes outreach processes, monitors productivity and outcomes, and partners with internal teams and external vendors to ensure activities are efficient, compliant, member-centered, and aligned with Comprehensive Health Evaluation priorities.

How You Contribute to the Company’s Mission In This Role

Lead day-to-day operations for the Member Engagement team, including staffing forecasts, scheduling, PTO and payroll approvals, hiring, onboarding, training, coaching, performance evaluations, and employee relations in partnership with leadership and Human Resources.

Serve as the team leader and subject matter expert for member outreach, scheduling workflows, engagement strategy, and operational processes supporting Comprehensive Health Evaluation (CHE) visits and related initiatives.

Develop, manage, and continuously improve outreach workflows to maximize efficiency, consistency, quality, provider schedule utilization, completed visits, and member engagement outcomes.

Anticipate operational bottlenecks and implement timely solutions.

Monitor and analyze productivity, engagement rates, outreach conversion, scheduling outcomes, vendor performance, and other key performance indicators.

Prepare reports, identify trends, and implement action plans to improve results.

Manage outreach vendor relationships, including deliverables, service expectations, issue resolution, performance monitoring, and communication of operational needs.

Collaborate across internal teams and with Compliance and Legal, as needed, to establish process flows and implement procedures, workflow changes, technology updates, and member engagement initiatives that support CHE objectives and organizational goals.

Required Qualifications

Bachelor’s degree in sales, marketing, healthcare administration, business administration, healthcare management, or a related field, or five years of relevant leadership experience in lieu of the degree.

Five years of individual, direct-to-consumer, or retail sales experience.

Two years of leadership experience. Experience may run concurrently with the required sales experience.

Ability to analyze operational data, engagement rates, productivity trends, and workflow outcomes and implement effective improvement strategies.

Demonstrated ability to identify operational efficiencies, develop recommendations, and act on improvement opportunities.

Proficiency with multiple computer applications, including Microsoft Word, Outlook, and Excel.

Strong collaboration, leadership, organization, interpersonal, written, oral, knowledge-transfer, and presentation skills in a high-growth, diverse, and changing environment.

High degree of initiative and the ability to meet aggressive goals.

Ability to travel moderately, as required.

Preferred Qualifications

Experience coordinating with vendors or external partners and managing deliverables, service expectations, performance monitoring, and issue resolution.

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Perform other job-related duties as assigned, within your scope of responsibilities.

Job duties are performed in a normal and clean office environment with normal noise levels. Work is predominately done while standing or sitting. The ability to comprehend, document, calculate, visualize, and analyze is required. Regularly use hands and fingers, handle or feel, reach with hands and arms, and talk or hear. Frequently stand and walk. Regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 30 pounds. Travel may be required and is reimbursed in accordance with the travel policy.

An Equal Opportunity Employer

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact [e-mail] for assistance.

Mission & Purpose

Empowering our physicians and care teams to transform the delivery of patient care and improve outcomes, affordability, access and experience.

WHO WE ARE & WHAT WE DO

eleHealth is a wholly owned subsidiary, comprised of eleHealth MSO/ACOs (LHSIC), eleHealth Care Connect Services and Back Office Functions, and Monroe Surgical Hospital. We exist to support our owned and participl practices in the delivery of high-quality, low-cost care to their Blue and Original Medicare patients. We meet independent providers where they are and help Blue Cross and Blue Shield of Louisiana improve the experience of all providers across the network. eleHealth provides analytics & VB Program knowledge; workflow redesign including EMR optimization; population health; and a low-cost, high-value hospital facility.