Hybrid Policy Implementation Coordinator

CareFirst BlueCross BlueShield; Baltimore (MD); Hybrid; USD 51,000 - 102,000; Full time

Job summary

CareFirst BlueCross BlueShield in the greater Baltimore/Washington area seeks a Policy Coordinator to drive end-to-end medical policy implementations in a hybrid work setting. You will support governance, readiness, and post-implementation validation across multiple business areas.

The role emphasizes cross-functional collaboration, testing and documentation, and proactive risk management to ensure policy changes are operationally ready and effectively integrated.

Qualifications

• Bachelor's Degree in Health Administration, Business, Finance or related discipline OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required.

Responsibilities

• Coordinates cross-functional activities required to implement medical policy changes, including alignment across impacted operational and business areas.
• Supports business readiness and policy governance activities, including impact assessments, readiness checklists, and coordination of implementation plans.
• Coordinates testing and validation activities related to policy implementation, including user acceptance testing (UAT), implementation validation, and issue tracking and resolution.
• Maintains implementation documentation, including timelines, status reports, risks, dependencies, readiness materials, and action items.
• Supports post-implementation monitoring by coordinating issue tracking, identifying gaps in execution, and escalating risks or defects to appropriate stakeholders for resolution.

Skills

Policy implementation

Project coordination

MS Office

Communication

Risk management

Education

Bachelor's Degree or equivalent

Tools

MS Office

Project tracking tools

Job description

CareFirst BlueCross BlueShield in the greater Baltimore/Washington area seeks a Policy Coordinator to drive end-to-end medical policy implementations in a hybrid work setting. You will support governance, readiness, and post-implementation validation across multiple business areas.

The role emphasizes cross-functional collaboration, testing and documentation, and proactive risk management to ensure policy changes are operationally ready and effectively integrated.