Hybrid Platform Diagnostics Intern — Directory Admin Tools

Docusign; Seattle (WA); Hybrid; USD 47,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Plans

Learning and Development

Job summary

Docusign is seeking a Platform Directory intern to help tenant administrators understand and repair directory issues, building a lightweight diagnostics panel with actionable checks and fixes. The role targets enhancing reliability and self-service capabilities for admins, improving customer satisfaction during the internship.

The 7-month internship reports to the Sr. Manager, Engineering, and collaborates with UX and partner engineering teams to deliver well-tested features in a hybrid setup.

Qualifications

• Currently enrolled in a Bachelor's degree program (e.g., Computer Science, Computer Engineering, Information Systems, or related field), with an expected graduation date within the standard Docusign intern program window
• Graduating December 2027, May/June 2028
• Experience in at least one general-purpose programming language such as Python, Java, C#, or Go
• Experience in at least one front-end or web technology such as JavaScript, TypeScript, or React
• Experience with core computer science fundamentals: data structures, algorithms, operating systems, and networking

Responsibilities

• Contribute to the design and implementation of a self-service diagnostics panel for org/tenant admins, focusing on clear checks, remediation suggestions, and a safe, auditable experience
• Implement well-scoped directory features with strong attention to quality, including unit, integration, and functional tests alongside feature development
• Use existing metrics, logs, and telemetry to understand system behavior; with guidance from senior engineers, diagnose directory issues across distributed services such as Directory Service, SCIM integrations, and admin UX flows
• Improve observability for directory health signals (e.g., drift between IdP and Docusign, conflicting identities, stale groups) by enhancing metrics, logging, and dashboards
• Interpret product requirements and contribute to technical design docs for diagnostics workflows and directory-related features, applying solid knowledge of algorithms, data structures, APIs, and resource management
• Collaborate closely with Directory, UX, and support partners to ensure diagnostics flows are usable, reliable, and aligned with customer needs
• Communicate progress, blockers, and design decisions clearly in both written and verbal form; participate in sprint rituals, demos, and design reviews, and know when to ask for help or elevate issues appropriately

Skills

Python

Java

Go

C#

JavaScript

TypeScript

React

Data structures

Algorithms

Education

Bachelor's degree in CS/CE/IS or related field

Job description

Docusign is seeking a Platform Directory intern to help tenant administrators understand and repair directory issues, building a lightweight diagnostics panel with actionable checks and fixes. The role targets enhancing reliability and self-service capabilities for admins, improving customer satisfaction during the internship.

The 7-month internship reports to the Sr. Manager, Engineering, and collaborates with UX and partner engineering teams to deliver well-tested features in a hybrid setup.