Hybrid Phoenix: Proactive SaaS Security Support Engineer L2

Varonis; Phoenix (AZ); Hybrid; USD 75,000 - 105,000; Full time

Job summary

Varonis is seeking a self-driven Technical Support Engineer to elevate our SaaS security support. Hybrid work is available from Phoenix, AZ, with a focus on proactive problem solving and customer-centric service. You’ll analyze complex logs, collaborate across product and engineering teams, and help customers safeguard their data.

The role demands strong SaaS experience, cloud and IAM knowledge, and excellent communication. You’ll lead via influence, drive innovation, and mentor peers as needed.

Qualifications

• Experience with SaaS platforms.
• Understanding of cloud architectures (AWS/Azure/GCP) and IAM solutions.
• Familiarity with firewalls, VPNs, IDS/IPS, and network protocols.
• Experience troubleshooting network issues in a SaaS environment.
• Analytical thinking and proactive issue identification using logs.
• Ability to identify root causes and communicate effectively.
• Bachelor's degree in CS/IT or related field or equivalent experience.

Responsibilities

• Be the Game-Changer: join a high-octane support team focused on excellence.
• Solve Complex Problems: tackle issues with creativity and persistence.
• Obsess Over Customers: ensure legendary customer experiences.
• Collaborate Boldly: work with cross-functional teams to resolve issues.
• Innovate Relentlessly: improve processes and tools beyond traditional support.

Skills

SaaS platforms

Cloud architectures

IAM solutions

SaaS security challenges

Network troubleshooting

Analytical thinking

Root-cause analysis

ADX logs

Grafana dashboards

Communication skills

Education

Bachelor's degree in CS/IT or related field

Tools

Grafana

ADX

Job description

Varonis is seeking a self-driven Technical Support Engineer to elevate our SaaS security support. Hybrid work is available from Phoenix, AZ, with a focus on proactive problem solving and customer-centric service. You’ll analyze complex logs, collaborate across product and engineering teams, and help customers safeguard their data.

The role demands strong SaaS experience, cloud and IAM knowledge, and excellent communication. You’ll lead via influence, drive innovation, and mentor peers as needed.