Hybrid Pharmacy Tech - Customer Success & PA

Transformcap; Colorado; On-site; USD 47,000 - 71,000; Full time

Job summary

Judi Health is seeking a self-driven pharmacy technician with experience in utilization management across Medicare, Medicaid, Exchange, and Commercial. The role reports to the Senior Customer Success Pharmacist and focuses on onboarding and servicing clients using Judi’s Prior Authorization Tool.

Responsibilities include building client relationships, guiding implementation, and supporting ongoing support and feature requests in an agile environment.

Qualifications

• National Certified Pharmacy Technician (CPhT) certification required.
• 3+ years of pharmacy practice experience in a PBM or health plan.
• Experience operating multiple prior authorization software solutions.
• Ability to work independently with minimal supervision in a remote, high-volume environment.

Responsibilities

• Build and maintain trusted relationships with clients through superior customer service.
• Assist with accurate and timely transition of new clients to Judi’s Prior Authorization Tool.
• Support communications during implementation, including guidance on criteria, letters, and turnaround time configuration.
• Identify execution risks and mitigation strategies.
• Collaborate with product managers and stakeholders to manage issue prioritization and resolution.

Skills

Client-facing

Communication

Time management

Independent work

Education

CPhT Certification

High school diploma or equivalent

Associate/Bachelor preferred

Tools

Microsoft Office

Jira

Confluence

AWS Redshift

Job description

Judi Health is seeking a self-driven pharmacy technician with experience in utilization management across Medicare, Medicaid, Exchange, and Commercial. The role reports to the Senior Customer Success Pharmacist and focuses on onboarding and servicing clients using Judi’s Prior Authorization Tool.

Responsibilities include building client relationships, guiding implementation, and supporting ongoing support and feature requests in an agile environment.