Hybrid Patient Safety & Quality Improvement Specialist

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 70,000 - 100,000; Full time

Job summary

UPMC Corporate Operations is seeking an Improvement Specialist to join our team in Oakland. If you are curious and enjoy problem solving or have a passion for patient safety, this is the position for you.

This role works Monday through Friday during standard daylight hours with some work-from-home flexibility; onsite is required, and occasional travel may be needed. You will contribute to system-wide and departmental quality initiatives, analyze operations, and partner with frontline staff and

Responsibilities

• Review and support patient safety and adverse event reports for accuracy, severity, and organizational/local impact.
• Support and/or facilitate structured adverse event reviews using a Just Culture methodology while promoting a transparent, shared-learning environment.
• Partner with operational leaders to develop and drive measurable and system-based interventions.
• Monitor adverse event reporting data for recurring themes/risks and emerging safety concerns.
• Promote a Just culture, psychological safety, speaking up, and continuous learning
• Support compliance with applicable patient-safety requirements (e.g., MCARE, CMS, NQF, Joint Commission, etc.) and organizational policies.
• Translate complex safety requirements into practical guidance for frontline staff and leaders.
• Assures project management skills are utilized to lead progress towards goals by collecting accurate, timely data to display the quality, cost and service outcomes.
• Works to ensure that quality improvement and innovation work remains focused on one or more of the following goals: patient centeredness, staff vitality, process efficiency and waste reduction and safe and reliable patient care.
• Effectively coordinates the assessment of current operational processes at various UPMC entities.
• Leads improvement utilizing various approaches such as TPS/Lean/PDSA or others as appropriate.
• Assesses institutional/departmental readiness and identifies strategies to achieve goals.
• Maintains accountability for ongoing self-development activities, especially related to presentation facilitation, change management and application of quality improvement activities.
• Creates a supportive environment in the department that is sensitive to the issues and needs of that area by regularly consulting with the Director and front-line staff.
• Effectively communicates improvements that are made to work teams, staff, managers and administrators throughout the organization and UPMC Health System. When opportunity arises, represents UPMC by presenting accomplishments to regional and national forums.
• Measures and utilizes varied approaches to analyze and interpret data.
• Leads and engages teams across the enterprise and interacts with all levels of executives
• Partners with all system divisional leaders to implement and deploy system and local change.
• When assigned, completes special projects and performs other related duties according to agreed upon goals and parameters.

Job description

UPMC Corporate Operations is seeking an Improvement Specialist to join our team in Oakland. If you are curious and enjoy problem solving or have a passion for patient safety, this is the position for you.

This role works Monday through Friday during standard daylight hours with some work-from-home flexibility; onsite is required, and occasional travel may be needed. You will contribute to system-wide and departmental quality initiatives, analyze operations, and partner with frontline staff and