Hybrid Operations Project Manager — Process & Outcomes

SuperCare Health (USA); California (MO); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401K

Voluntary Life Insurance

Paid Training

Paid Time Off

Sick Time

Employee Referral Reward Program

Employee Discount Program

Flexible Savings Account

Job summary

SuperCare Health is seeking a detailed and experienced Operations Project Manager to support backend process improvement across the Operations division. The role coordinates stakeholder meetings, gathers requirements, builds workflows, and manages cross-functional communications.

You will create documentation, track progress, and train users, with some meetings outside regular hours to accommodate overseas resources. Strong PM skills and healthcare domain interest are essential.

Qualifications

• Bachelor’s Degree OR equivalent experience in project management, Training Development, and/or process management and improvement.
• Preferred 3–5 years in a project management role related to operations and projects.
• PM certification such as PMP is preferred.
• Experience with project management tools such as Smartsheet, MS Project.
• Strong diagramming skills using Visio, Pencil, Google Drawings, and other tools.
• Advanced MS Office, reporting, and presentation skills.
• Excellent written and verbal communication skills with the ability to lead discussions.

Responsibilities

• Coordinate and facilitate key stakeholder meetings related to operational and company initiatives.
• Gather and prepare detailed requirement documents for projects.
• Build process workflows, communicate changes, and implement executive direction.
• Facilitate communication between lines of business owners and division leaders.
• Present, discuss, and implement new and updated processes.
• Create and manage tracking tools, including report design and requirements.
• Document and catalog process and project development details in a structured manner.
• Manage meetings and communications to efficiently implement projects on a timely basis.
• Understand, document, and communicate both business and system processes.
• Gather requirements, design, develop, maintain, and support Operations teams.
• Create documentation to support further development and use of applications.
• Train users through diagrams, videos, PDFs, etc.
• Assist with the implementation of new software or upgrade existing software applications.
• Attend some meetings outside normal hours to accommodate overseas resources.
• Provide project management support between Operations, Clinical, Customer Care, Sales/Marketing.

Skills

Project management

Stakeholder management

Process mapping

Requirements gathering

Communication skills

MS Office

Education

Bachelor’s Degree or equivalent

Tools

Smartsheet

MS Project

Visio

Pencil

Google Drawings

Job description

SuperCare Health is seeking a detailed and experienced Operations Project Manager to support backend process improvement across the Operations division. The role coordinates stakeholder meetings, gathers requirements, builds workflows, and manages cross-functional communications.

You will create documentation, track progress, and train users, with some meetings outside regular hours to accommodate overseas resources. Strong PM skills and healthcare domain interest are essential.