Operational Project Manager

SuperCare Health (USA); California (MO); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401K

Voluntary Life Insurance

Paid Training

Paid Time Off

Sick Time

Employee Referral Reward Program

Employee Discount Program

Flexible Savings Account

Job summary

SuperCare Health is seeking a detailed and experienced Operations Project Manager to support backend process improvement across the Operations division. The role coordinates stakeholder meetings, gathers requirements, builds workflows, and manages cross-functional communications.

You will create documentation, track progress, and train users, with some meetings outside regular hours to accommodate overseas resources. Strong PM skills and healthcare domain interest are essential.

Qualifications

• Bachelor’s Degree OR equivalent experience in project management, Training Development, and/or process management and improvement.
• Preferred 3–5 years in a project management role related to operations and projects.
• PM certification such as PMP is preferred.
• Experience with project management tools such as Smartsheet, MS Project.
• Strong diagramming skills using Visio, Pencil, Google Drawings, and other tools.
• Advanced MS Office, reporting, and presentation skills.
• Excellent written and verbal communication skills with the ability to lead discussions.

Responsibilities

• Coordinate and facilitate key stakeholder meetings related to operational and company initiatives.
• Gather and prepare detailed requirement documents for projects.
• Build process workflows, communicate changes, and implement executive direction.
• Facilitate communication between lines of business owners and division leaders.
• Present, discuss, and implement new and updated processes.
• Create and manage tracking tools, including report design and requirements.
• Document and catalog process and project development details in a structured manner.
• Manage meetings and communications to efficiently implement projects on a timely basis.
• Understand, document, and communicate both business and system processes.
• Gather requirements, design, develop, maintain, and support Operations teams.
• Create documentation to support further development and use of applications.
• Train users through diagrams, videos, PDFs, etc.
• Assist with the implementation of new software or upgrade existing software applications.
• Attend some meetings outside normal hours to accommodate overseas resources.
• Provide project management support between Operations, Clinical, Customer Care, Sales/Marketing.

Skills

Project management

Stakeholder management

Process mapping

Requirements gathering

Communication skills

MS Office

Education

Bachelor’s Degree or equivalent

Tools

Smartsheet

MS Project

Visio

Pencil

Google Drawings

Job description

“Improving the lives of those with chronic care diseases while providing solutions to our customers.'

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

***Hybrid role 2-3x a week in our City of Industry, CA location***

Who We Are:

SuperCare Health (SCH) is the foremost post-acute, in-home healthcare provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients. In addition to our well-established respiratory care division, we are proud to announce the launch of our Diabetes division, further expanding our comprehensive healthcare services. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide.

What We’re Looking For:

SuperCare Health is seeking a detailed and experienced Operations Project Manager to support the backend process improvement of various departments through the Operations structure of the organization. The Operations Project Manager is responsible for managing projects with both technical and non-technical components within the Operations division. This role involves coordinating and facilitating key stakeholder meetings related to operational and company initiatives, gathering detailed project requirements, building process workflows, and managing communication and projects between different company divisions.

What You’ll Do:

• Coordinate and facilitate key stakeholder meetings related to operational and company initiatives.
• Gather and prepare detailed requirement documents for projects.
• Build process workflows, communicate changes, and implement executive direction.
• Facilitate communication between lines of business owners and division leaders.
• Present, discuss, and implement new and updated processes.
• Create and manage tracking tools, including report design and requirements.
• Document and catalog process and project development details in a structured manner.
• Manage meetings and communications to efficiently implement projects on a timely basis.
• Understand, document, and communicate both business and system processes.
• Gather requirements, design, develop, maintain, and support Operations teams.
• Create documentation to support further development and use of applications.
• Train users through diagrams, videos, PDFs, etc.
• Assist with the implementation of new software or upgrade existing software applications.
• Attend some meetings or conference calls outside normal business hours to accommodate leadership availability of overseas resources.
• Provide project management support between various disciplines: Operations, Clinical, Customer Care, Sales/Marketing.

Allocation:

• 70% project management and implementation.
• 20% training and documentation.
• 10% support functions.

This role may be a fit if you have..

• Bachelor’s DegreeOR equivalent experience in project management, Training Development, and/or process management and improvement
• Preferred minimum of 3-5 years in a project management role related to operations and projects.
• Preferred courses and certification in Project Management, such as PMP. Very strong project management skills.
• Experience with project management tools, such as Smartsheet, MS Project, and others.
• Solid diagramming skills using Visio, Pencil, Google Drawings, and other tools.
• Advanced MS Office, reporting, and presentation skills.
• Excellent written and verbal communication skills with a strong presence to lead discussions.
• Medical
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
• Paid Training
• Paid Time Off
• Sick Time
• Employee Referral Reward Program
• Employee Discount Program

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What SuperCare Health is About

'SuperCare Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.

Connect With Us!

Company Website: https://supercarehealth.com/

Company Business Hours - 8:30 AM – 5:30 PM PST

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