Hybrid Operations Program Manager, Process Improvement

Aquent (United States); Palo Alto (CA); Hybrid; USD 127,000 - 141,000; Full time

Benefits offered by this job

Subsidized health, vision, and dental

Paid sick leave

Retirement plan with match

Free online training

Aquent Gymnasium resources

Job summary

Aquent is partnering with a major Healthcare company to find a Program Manager – Process Improvement for a temporary opportunity. This role leads cross-functional improvement initiatives across patient care and operational environments while collaborating with diverse stakeholders to drive meaningful organizational change.

Hybrid work: On-site 2 days per week across multiple Bay Area hospital locations, including Palo Alto, Pleasanton, San Jose, Castro Valley, Emeryville, and Oakland.

Qualifications

• Bachelor’s degree in Healthcare Administration, Public Policy Administration, or a directly related field.
• Strong background in process improvement, leadership, change management, and facilitator techniques.
• Knowledge of Lean, Six Sigma, Just-In-Time (JIT), and/or Agile/Scrum methodologies.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Access, Project, and Outlook).
• Exceptional written and verbal communication skills, with proven ability to instruct, persuade, negotiate, consult, and resolve conflicts at all organizational levels.
• Proven track record of managing multiple changing priorities in a fast-paced environment while working both independently and collaboratively.
• Ability to work on a hybrid schedule (onsite 2 days per week across Bay Area hospital locations).

Responsibilities

• Provide strategic program leadership for assigned functional and cross-functional continuous improvement efforts across hospital departments.
• Manage, assess, and document program improvement scope, goals, and outcomes using standard A3 templates.
• Collaborate with management, physician groups, and key stakeholders to define project scopes, align deliverables with business objectives, and understand departmental workflows.
• Implement quality control measures and ensure participant and project compliance with relevant codes and regulations.
• Conduct clinical rounds in patient care areas to consult, coach staff, promote safety, and coordinate program strategy implementations.
• Track equipment technology advancements, evaluate outcomes, recommend replacements/additions, and coordinate equipment trials.
• Design, coordinate, and participate in staff competency assessments and training programs, including unit programs, algorithms, and role definitions.
• Maintain quarterly dashboards for process and outcome metrics, tracking program implementation, injury trends, and injury expense reductions.
• Partner with Operations Managers to build internal leadership capacity, identify departmental needs, and guide teams through change cycles.
• Oversee interdisciplinary communication strategies, publicity materials, paper forms, and patient handouts in partnership with vendors and internal champions.

Skills

Lean

Six Sigma

Agile/Scrum

Facilitation

Leadership

Change Management

Communication

Multitasking

Education

Bachelor's degree in Healthcare Administration/ Public Policy or related field

Tools

Microsoft Office Suite

Visio

Project

Job description

Aquent is partnering with a major Healthcare company to find a Program Manager – Process Improvement for a temporary opportunity. This role leads cross-functional improvement initiatives across patient care and operational environments while collaborating with diverse stakeholders to drive meaningful organizational change.

Hybrid work: On-site 2 days per week across multiple Bay Area hospital locations, including Palo Alto, Pleasanton, San Jose, Castro Valley, Emeryville, and Oakland.