Hybrid Operations Analyst – Middle Market Ops

Ryan Specialty; Nashville (TN); Hybrid; USD 78,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Mental health services

Job summary

Ryan Specialty seeks an Operations Analyst to support Middle Market Business operations by improving workflows, system performance, and cross-functional execution. This hybrid role is based in Nashville, TN with 3 days in office and a focus on scaling processes across teams and offices.

The ideal candidate holds a bachelor’s degree and 3–5+ years in operations or business analysis, with 3+ years in insurance underwriting operations. Strong analytical and communication skills are essential.

Qualifications

• Bachelor’s degree required.
• 3–5+ years of experience in operations, business analysis, or systems-focused roles.
• 3+ years of experience in insurance, ideally within underwriting operations.
• Strong ability to translate business needs into process and system requirements.
• Experience with UAT, defect tracking, and workflow/process documentation.
• Excellent communication skills with ability to coordinate across teams and stakeholders.
• Strong analytical, organizational, and problem-solving skills.
• Familiarity with Agile environments (user stories, backlog management).
• Advanced Excel or reporting/analysis experience.
• Applicants must be authorized to work in the U.S.

Responsibilities

• Cross-Functional Coordination & Liaison: Facilitate communication and track dependencies; escalate blockers.
• Requirements & Workflow Analysis: Translate business needs into clear requirements and user stories; map end-to-end workflows; identify gaps and automation opportunities.
• System Optimization & Issue Resolution: Analyze system behavior and data flow; identify root causes; improve consistency across submission, quote, bind workflows.
• Testing & Release Support: Lead UAT planning, test case development, execution; validate changes; track defects with vendors/VRU tech team.
• Operational Issue Management: Track, prioritize, and resolve operational issues; provide visibility into risks and recurring challenges.
• Documentation & Enablement: Develop SOPs and workflow docs; support consistent execution across teams and offices.
• Reporting & Performance Insights: Track metrics and provide leadership with trends and improvement opportunities.

Skills

Cross-functional coordination

Communication skills

UAT & testing

Advanced Excel

Problem solving

Agile familiarity

Education

Bachelor’s degree

Tools

Excel & reporting tools

Job description

Ryan Specialty seeks an Operations Analyst to support Middle Market Business operations by improving workflows, system performance, and cross-functional execution. This hybrid role is based in Nashville, TN with 3 days in office and a focus on scaling processes across teams and offices.

The ideal candidate holds a bachelor’s degree and 3–5+ years in operations or business analysis, with 3+ years in insurance underwriting operations. Strong analytical and communication skills are essential.