Hybrid Ombuds & Data Coordinator

LaneHelp; Eugene (OR); Hybrid; USD 48,000 - 67,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Paid time off

Retirement plan

Training opportunities

Job summary

The Oregon Health Authority seeks an Administrative Specialist 2 to coordinate Ombuds Program activities, manage case intake, and support data reporting using REMA and Power BI. This hybrid role emphasizes HIPAA privacy and Medicaid-related workflow.

You will analyze cases, ensure timely escalation, maintain data dictionaries, and support training for the Ombuds team within the External Relations Division, contributing to a person-centered, compliant agency with strong equity goals.

Qualifications

• Three years of secretarial or administrative support experience including coordinating office procedures and reporting.
• Associate degree in general office occupations with two years of related experience, or equivalent.
• Equivalent combination of education and experience accepted.

Responsibilities

• Daily case intake for Ombuds Program and determine scope.
• Track, assign, and manage Ombuds case work and reporting.
• Perform data analysis, maintain data dictionary, and prepare reports.
• Support Ombuds team trainings and meetings and ensure policy compliance.

Skills

Secretarial experience

Office coordination

Reports & data

Administrative analysis

Education

Associate degree in general office occupations

Equivalent combination of education/experience

Tools

REMA CRM

Power BI

Microsoft Dynamics 354 CRM

Job description

The Oregon Health Authority seeks an Administrative Specialist 2 to coordinate Ombuds Program activities, manage case intake, and support data reporting using REMA and Power BI. This hybrid role emphasizes HIPAA privacy and Medicaid-related workflow.

You will analyze cases, ensure timely escalation, maintain data dictionaries, and support training for the Ombuds team within the External Relations Division, contributing to a person-centered, compliant agency with strong equity goals.