OHA Ombudsperson – Bilingual

State of Oregon; Portland (OR); Ibrido; USD 61.000 - 93.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work arrangement

Descrizione del lavoro

The Oregon Health Authority (OHA) Ombuds Program is seeking a bilingual Ombudsperson to advocate for OHP members and others served by OHP programs. This role conducts case-management for 40+ cases monthly, gathering information, and coordinating with OHA and partners to resolve concerns with health services and policies.

The position emphasizes equity, independent mediation, and system-wide improvements, with a hybrid/remote work arrangement and strong collaboration across state agencies and

Competenze

• Bachelor's degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills; and two years of experience coordinating or administering a program.
• OR Any combination of experience or education equivalent to five years of experience that typically supports the knowledge and skill requirements listed for the classification.

Mansioni

• Provide advocacy and case-management for over 40 cases per month, including intake and support.
• Conduct organizational research, compile background information, and meet with internal staff and partners to resolve issues.
• Perform informal mediation, review rules, policies, and processes, and recommend improvements to enhance health equity.
• Collaborate with multiple agencies, community organizations, contractors, and providers to resolve individual and system concerns.

Conoscenze

Program coordination

Formazione

Bachelor's degree in Business or Public Administration, Behavioral or Social Sciences, or related field

Descrizione del lavoro

Posting Information

• Initial Posting Date: 10/22/2026
• Application Deadline: 11/15/2026
• Agency: Oregon Health Authority
• Salary Range: $5,458.00-$8,352.00
• Position Type: Employee
• Position Title: OHA Ombudsperson – Bilingual

This is a hybrid position offering significant work-from-home flexibility.

The OHA Ombuds Program will offer an informational webinar about the position and team for potential applicants. If you are interested in applying but want to learn more please register to attend.

English 11:30 – 12:30 PT Friday October 30th https://www.zoomgov.com/meeting/register/8Gypuv04Rvu3BiLPfPWZ9g

Spanish 1:30 – 2:30 PT Friday October 30th https://www.zoomgov.com/meeting/register/-4zXuy2MQb6mbSENFJ0q0A

On behalf of the Oregon Health Authority (OHA) Ombuds Program, this position acts as an advocate for individuals eligible for and enrolled in the Oregon Health Plan, and others served by OHP programs. Advocacy is done by performing case‑management like work for over 40 cases per month including client intake and support, organizational research, background information compilation and meeting with internal OHA staff and CCO or other contractors and providers to resolve individual and system concerns. This position supports access to quality, value‑based care that advances health equity by providing independent, informal mediation, rules, policy, and process review and recommendations to individuals or partners that have complaints, questions, or grievances about OHA services, programs, polices or processes. This position supports the overall OHA Ombuds Program which identifies, articulates, and recommends policy or procedural changes to strengthen OHP members’ access to quality, value‑based care where individual Ombuds cases identify systems or policy concerns. This position supports the OHA’s mission, vision, and core values particularly advancing health equity in the execution of the agency’s duties. The OHA Ombudsperson works independently and is part of a team for case management resolution; this also requires obtaining the cooperation and joint planning efforts of multiple state agencies, community organizations, individual partners contractors, and medical providers and community partners. This position uses empathy, strong interpersonal and cultural humility skills, confliction resolution, and analytical investigation to support resolution of concerns and critical situations. This position supports subject matter expertise, analysis, and recommendations to resolve cases for executive management, and program areas across the agency. This position uses case management and documentation, data analysis from the Ombuds program and other OHA programs, and collaboration with community programs to ensure case resolution, understand trends, inform data‑driven reports, and advocate for systems improvements based on OHP member experience. This requires ability to work on an individual and systems level approach and translate individual learnings into systems improvements.

What We Are Looking For

Minimum Qualifications

• A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills; and two years of experience coordinating or administering a program
• OR Any combination of experience or education equivalent to five years of experience that typically supports the knowledge and skill requirements listed for the classification.

Desired Attributes

• Strong Medicaid knowledge, particularly with experience in Medicaid complaints and grievances, work with Coordinated Care Organizations and/or professional or lived experience working, advocating and/or navigating Oregon’s Medicaid system preferred
• Case management or advocacy experience, preferably with populations most impacted by health inequities
• Previous ombuds experience
• Excellent customer service skills, with Medicaid and/or state government and/or Coordinated Care Organization complaints and feedback experience preferred
• Demonstrated skills in organizational collaboration, alternative dispute resolution and/or relationship-based approaches to resolving conflict
• Demonstrated ability to translate individual experience into systems improvement and advocacy, particularly within Medicaid and/or other health settings
• Demonstrated cultural awareness and cultural humility
• Demonstrated ability to steward relationships with diverse groups
• Strong communication skills (written and oral) with ability to persuade and to communicate complex topics in understandable ways
• Demonstrated effective communication with coworkers, OHA leadership, CCO staff, OHP members, and other members of the public
• Ability to manage multiple tasks and effectively manage and advocate for members experiencing extreme frustration with health systems and state government
• Must be able to organize and prioritize work to meet deadlines and have flexibility while managing case load
• Experience with using data analytics and proficiency in common Microsoft office tools

Preferences

• Preferences may be given to applicants with demonstrated experience advancing health equity, cultivating relationships with, and advancing the interest of non-dominant cultures such as linguistically diverse, immigrant or refugee populations, LGBTQ communities, and gender- and ability- diverse community members
• Preference may be given to applicants with an advanced degree from an accredited institution in field such as public health, social work, law, or conflict resolution and/or coursework, training and/or program development focused on social justice, diversity and inclusion, universal access, and the ADA, dismantling institutional privilege, social determinants of health and equity
• Bilingual skills; Spanish-English and/or other bilingual skills or candidates speaking one of the top languages spoken by Oregon Health Plan members such as Spanish, Russian, Vietnamese, Chinese, Ukrainian, Arabic, Somali, or other immigrant groups’ native language

Preferred Bilingual Language Skills

• Spanish-English and/or other bilingual skills or candidates speaking one of the top languages spoken by Oregon Health Plan members such as Spanish, Russian, Vietnamese, Chinese, Ukrainian, Arabic, Somali

Benefits

• Excellent, low-cost medical, vision, and dental coverage for you and your family
• Optional benefits like life insurance, disability coverage, deferred compensation, and FSA options for health and childcare
• Generous paid time off: 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours/month
• Potential eligibility for the Public Service Loan Forgiveness Program
• Retirement security through Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)
• Training and development opportunities to grow your career with the State of Oregon

Additional Details

• This announcement is for one, fulltime, permanent, SEIU represented, OHA Ombudsperson - bilingual (Classification: Program Analyst 2 based throughout the state and we have offices in Salem, Portland and other parts of Oregon. This is a hybrid/remote position.
• Employment is contingent upon a criminal records check that meets OHA criteria at the time of hire and throughout employment.
• The salary listed is the non-PERS qualifying range. If the successful candidate qualifies for PERS, the salary range will increase by 6.95%.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
• This position does not provide visa sponsorship.
• Within three days of hire, you will be required to complete I-9 documentation and confirm authorization to work in the United States.
• OHA will use E-Verify to verify work authorization.
• If your employment eligibility depends on sponsorship now or in the future, you will not meet the requirements for this position.
• We evaluate candidates based on their own skills and experience. Unless explicitly approved, outside resources – including Artificial Intelligence (AI) tools – are not permitted during assessments or interviews. Use of unauthorized resources will disqualify a candidate from further consideration.

Contact Information

Recruiter: Barry Lein

Email: [e-mail]

Phone (text friendly): 503‑440‑6484

Accommodation Requests (ADA): OHA provides reasonable accommodations under the ADA, which may include alternative formats of materials or language support. If you need an accommodation to apply for this position or participate in the selection process, please contact the recruiter listed above.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | Oregon Health Authority | Facebook | Instagram | LinkedIn | Veterans Resources | What You Need to Know to Get the Job

Equal Opportunity Statement

The Oregon Health Authority is an affirmative action and equal opportunity employer, committed to fair employment practices and pay equity for all employees. We do not discriminate based on protected class – including race, sex, veteran status, disability, age, color, religion, national origin, marital status, or sexual orientation – and does not screen applicants based on current or past compensation. Salary is determined through a fair review of your education, experience, and training as it relates to the position. OHA is an anti‑racist organization working to eliminate health equity and dismantle structural barriers that impact underserved communities.

About Oregon State Government

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”