Hybrid NYC Customer Experience Architect

Integrated Projects; Mission (KS); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary + equity

Comprehensive health, dental, and vision coverage

Unlimited paid time off

Hardware & home office stipend

Professional development budget

Flexible work options

Job summary

A leading spatial intelligence firm is seeking a Customer Experience Manager to oversee the customer journey throughout the scan-to-BIM process. This hybrid role, based in the Kansas area with a preference for NYC, involves managing client expectations, coordinating project execution, and driving customer adoption of services. Successful candidates will demonstrate strong communication skills, experience in customer success, and the ability to manage several stakeholders efficiently. The company offers competitive compensation, flexible work options, and comprehensive benefits.

Qualifications

• Experience in managing multiple internal and external stakeholders.
• Background in customer success, implementation, or project management.
• Proven ability to anticipate and resolve issues proactively.

Responsibilities

• Manage customer relationships throughout the scan-to-BIM lifecycle.
• Coordinate projects across different teams ensuring clear communication.
• Drive customer adoption of services while identifying upsell opportunities.
• Collect customer feedback to provide actionable insights.

Skills

Strong communication skills

Stakeholder management

Proactive problem solving

Project management

Job description

A leading spatial intelligence firm is seeking a Customer Experience Manager to oversee the customer journey throughout the scan-to-BIM process. This hybrid role, based in the Kansas area with a preference for NYC, involves managing client expectations, coordinating project execution, and driving customer adoption of services. Successful candidates will demonstrate strong communication skills, experience in customer success, and the ability to manage several stakeholders efficiently. The company offers competitive compensation, flexible work options, and comprehensive benefits.