Hybrid Member Services Agent — Contact Center

PSECU; State College (Centre County); Hybrid; USD 20,000 - 29,000; Full time

Job summary

PSECU in State College, PA is seeking a Contact Center Agent to deliver superior member service across Member Services, Digital Banking, or Card Services. You'll handle inquiries, process transactions, and assist with online banking and card issues, helping members get the most from digital tools.

The role offers a hybrid model with some onsite, 20% minimum, and an hourly starting rate of $18, depending on experience.

Qualifications

• High School required; any equivalent combination of experience and education.
• Experience in customer service or call centers preferred.
• Willing to learn digital banking and security protocols.

Responsibilities

• Member Service Handling: Educate members on digital-first model and cross-sell products.
• Technical Skills: Use resources and software; follow security protocols; process transactions.
• Training & Development: Continuous learning via coaching and training; assist product training.
• Back-Office Support: Perform back-office functions; provide backup for other skills.

Skills

Member Service Handling

Technical Skills and Tools

Performance Improvement and Training

Back-Office Support

Education

High School Diploma

Tools

CRM software

Job description

PSECU in State College, PA is seeking a Contact Center Agent to deliver superior member service across Member Services, Digital Banking, or Card Services. You'll handle inquiries, process transactions, and assist with online banking and card issues, helping members get the most from digital tools.

The role offers a hybrid model with some onsite, 20% minimum, and an hourly starting rate of $18, depending on experience.