Hybrid Member Outreach Specialist (Medicaid & Dental)

SKYGEN; Menomonee Falls (WI); Hybrid; USD 25,000 - 38,000; Full time

Job summary

SKYGEN in Maryland is seeking a field-based outreach coordinator to strengthen member engagement and support outreach events, trainings, and client initiatives. The role requires 1–3 years in customer service and comfort with coordinating community-based activities while traveling weekly.

You will use automated call campaigns, build partnerships, track outcomes, and collaborate with the Member Experience Team to improve access to oral health benefits.

Qualifications

• High School Diploma required.
• 1–3 years resolving escalated customer service issues in a fast-paced environment.

Responsibilities

• Deliver and support outreach programs, activities, education, and materials to meet client requirements and increase member engagement.
• Use internal technology to implement automated call campaigns to communicate benefit information and outreach opportunities.
• Create and maintain partnerships to increase visibility of client programs and improve access to oral health services.
• Coordinate community-based outreach events and trainings to educate members, community partners, and stakeholders on benefits and resources.
• Track and report outreach activities and progress toward goals for client review and improvement.

Skills

Customer service

Organizational skills

Communication

Interpersonal skills

Team collaboration

Education

High School Diploma

Associates Degree

Tools

Excel

MS Word

Job description

SKYGEN in Maryland is seeking a field-based outreach coordinator to strengthen member engagement and support outreach events, trainings, and client initiatives. The role requires 1–3 years in customer service and comfort with coordinating community-based activities while traveling weekly.

You will use automated call campaigns, build partnerships, track outcomes, and collaborate with the Member Experience Team to improve access to oral health benefits.