Hybrid Medical Secretary: Patient Access & Admin

Cuyahoga County Board of Health; Parma (OH); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Remote work options (up to 2 days/week

Tuition Reimbursement

Holidays and vacation time

Life Insurance

Job summary

The Cuyahoga County Board of Health seeks a Medical Secretary to support the Parma clinic by handling client intake, registration, scheduling, billing, and records management. The role emphasizes accurate data entry, strong customer service, and efficient office operations.

Key duties include triaging calls, scheduling appointments, maintaining immunization and medical records, processing payments, and ensuring HIPAA compliance.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year of experience in a medical office or clinic, or equivalent post-secondary education.
• Ability to multi-task daily.
• Basic knowledge of medical terminology, insurance billing and coding.
• Proficiency with PC hardware & basic software (MS Office), email, and office equipment.
• Good customer service, verbal and written communication; cross-cultural competence.

Responsibilities

• Greet clients and assess eligibility for services; triage calls and emails.
• Register clients and collect insurance information; explain documents to clients.
• Schedule services and manage client information in databases (e.g., EHR).
• Maintain data integrity and perform regular audits of databases and files.
• Handle payments and provide receipts; balance cash drawers per guidelines.
• Assist with records requests and HIPAA reporting obligations.
• Coordinate distribution of clinic reports and materials; maintain directory.

Skills

Multitasking

Medical terminology

Customer service

Verbal communication

Written communication

MS Office

Data entry

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Cuyahoga County Board of Health seeks a Medical Secretary to support the Parma clinic by handling client intake, registration, scheduling, billing, and records management. The role emphasizes accurate data entry, strong customer service, and efficient office operations.

Key duties include triaging calls, scheduling appointments, maintaining immunization and medical records, processing payments, and ensuring HIPAA compliance.