Hybrid Medical Receptionist

ADP, Inc.; Fayetteville (GA); Hybrid; USD 20,664,000 - 24,797,000; Full time

Job summary

ADP, Inc. is seeking a Hybrid Medical Receptionist to join our in-person training program with potential for hybrid work. The role involves handling calls, scheduling, billing, and EMR updates.

You will coordinate care and maintain patient records while upholding policies and procedures. The ideal candidate has at least 1 year of medical receptionist experience, with preferred familiarity with athenaOne EMR, Klara messaging, and VOIP systems.

Qualifications

• Minimum 1 year Medical Receptionist experience required.
• Preferred experience with athenaOne EMR.
• Preferred experience with Klara messaging.
• Preferred experience with VOIP phone systems.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Answer incoming calls and respond to patient inquiries in a professional and courteous manner.
• Monitor and verify appointment schedules.
• Resolve patient complaints or issues by investigating problems and finding appropriate solutions.
• Maintain patient records by updating account information and documenting interactions.
• Follow communication procedures, guidelines, and policies when handling customer interactions.
• Collect copays and outstanding balances at time of service.
• Update patient's information in the EMR to ensure information is current and up to date.
• Schedule appointments for patients.
• Respond and coordinate care responses through Klara

Skills

Excellent verbal and written沟通 skills

Strong problem-solving abilities and注意

Ability to multitask and prioritize

Education

Minimum 1 year Medical Receptionist experience required

Tools

athenaOne EMR

Klara messaging

VOIP phone systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hybrid Medical Receptionist

30+ days ago Requisition ID: 1003

Salary Range: $15.00 To $18.00 Annually

Duties:

• Answer incoming calls and respond to patient inquiries in a professional and courteous manner
• Monitor and verify appointment schedules
• Resolve patient complaints or issues by investigating problems and finding appropriate solutions
• Maintain patient records by updating account information and documenting interactions
• Follow communication procedures, guidelines, and policies when handling customer interactions
• Collect copays and outstanding balances at time of service.
• Update patient's information in the EMR to ensure information is current and up to date.
• Schedule appointments for patients
• Respond and coordinate care responses through Klara

Qualifications:

• Minimum 1 year Medical Receptionist experience required
• Preferred experience with athenaOne EMR
• Preferred experience with Klara messaging
• Preferred experience with VOIP phone systems
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

***This position requires in-person training and has the potential to be hybrid.***