Hybrid Medical Lab Customer Service Specialist

Sonic Healthcare USA Inc.; United States; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible schedule

Growth opportunities

Friendly coworkers

Free lab services for dependents

Company culture and community

Job summary

Sunrise Medical Laboratories, Inc. in Chantilly, VA is seeking a full-time Laboratory Operations role in a hybrid (in-office/remote) environment. The position offers a 9:00am-5:30pm schedule, with Saturdays as needed, and benefits eligible.

The candidate will handle calls from physicians, patients and staff about test results, orders and billing, while maintaining exceptional service and accuracy. The role emphasizes research, problem-solving, and independent teamwork in a fast-paced setting,

Qualifications

• Familiarity with medical terminology.
• Strong computer literacy with good typing skills.
• Excellent research, problem solving and follow up skills.
• Ability to troubleshoot and resolve ongoing problems.
• Excellent communication and customer service skills.
• Detail oriented with ability to multi-task in a fast-paced environment.

Responsibilities

• Receive calls from physicians, patients and internal staff regarding test results, supply orders, test verifications, name changes, billing adjustments and other miscellaneous information
• Demonstrate excellent research, problem solving and follow up skills
• Troubleshoot and resolve ongoing problems
• Demonstrate excellent communication and customer service skills both with internal and external client
• Complete special projects and assist team members with various customer service tasks as needed

Skills

Medical terminology

Computer literacy

Typing skills

Research skills

Problem solving

Customer service

Team player

Independent work

Attention to detail

Multi-tasking

Job description

Sunrise Medical Laboratories, Inc. in Chantilly, VA is seeking a full-time Laboratory Operations role in a hybrid (in-office/remote) environment. The position offers a 9:00am-5:30pm schedule, with Saturdays as needed, and benefits eligible.

The candidate will handle calls from physicians, patients and staff about test results, orders and billing, while maintaining exceptional service and accuracy. The role emphasizes research, problem-solving, and independent teamwork in a fast-paced setting,