Customer Service Team Lead - Healthcare Lab

Sunrise Medical Laboratories; Hauppauge (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Appreciation for your work

Work-life balance

Paid Time Off

Paid Holidays

Medical, dental, and vision insurance

401(k) with company match

Free lab services for you and depende…

Job summary

Sunrise Medical Laboratories, Inc. is seeking a full-time Laboratory Operations supervisor at our Hicksville, NY location. You will oversee department workflow, coach staff, resolve test-related issues, and maintain strict confidentiality under HIPAA.

The role supports a patient- and client-centered lab environment with emphasis on communication and teamwork. Requirements include an Associate degree and 5+ years in a customer-service driven setting, with at least 1 year in supervision.

Qualifications

• 2 year Associate Degree or equivalent.
• Minimum 5 years working in a customer service driven environment.
• Minimum 1 year Supervisory experience preferred.

Responsibilities

• Oversee workflow for the department.
• Create an environment that facilitates open communication with team members.
• Motivate and utilize staff through a positive, supportive work environment.
• Support staff in the performance of their duties.
• Investigate and resolve problems regarding tests and results to ensure accurate service.
• Observe and analyze data to create trends and recommendations.
• Evaluate staff performance to assist leadership with improvement plans.
• Provide feedback and coaching to staff.
• Document productivity and performance issues.
• Ensure HIPAA confidentiality and privacy.

Skills

Customer service

Supervisory experience

Communication

Decision making

Education

Associate degree

Tools

Keyboard proficiency

Job description

Sunrise Medical Laboratories, Inc. is seeking a full-time Laboratory Operations supervisor at our Hicksville, NY location. You will oversee department workflow, coach staff, resolve test-related issues, and maintain strict confidentiality under HIPAA.

The role supports a patient- and client-centered lab environment with emphasis on communication and teamwork. Requirements include an Associate degree and 5+ years in a customer-service driven setting, with at least 1 year in supervision.