Hybrid Marine Cargo Broker - Client & Market Ops

WTW; New York (NY); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k

Job summary

Willis Towers Watson in New York, NY is seeking a Marine Cargo Broker to support day-to-day operations of the Marine Cargo team, including client servicing, placements, renewals, and documentation. You will liaise with clients and insurers, prepare market submissions, and ensure compliance throughout the placement lifecycle.

The role emphasizes strong Excel/Office skills, detail orientation, and the ability to manage multiple priorities within a hybrid work environment.

Qualifications

• High school diploma required; college degree preferred.
• 3-5 years of insurance experience, ideally in Marine Cargo, Marine, Transportation, Logistics, or Commercial Insurance.
• Experience supporting renewals, new business placements, market submissions, and policy documentation.
• Strong Microsoft Office skills, particularly Excel, Word, Outlook, and PowerPoint.
• Excellent communication, organization, problem-solving, and time-management skills.
• Ability to manage multiple priorities and work independently while collaborating with a team.
• Strong attention to detail and commitment to quality.
• Demonstrated proficiency in leveraging approved AI-enabled and digital tools to improve productivity, workflow efficiency, knowledge sharing, and client outcomes.
• Sound judgment in evaluating AI-generated outputs for accuracy, relevance, compliance, and business impact.
• Understanding of Responsible AI principles, including data privacy, information security, transparency, risk management, and ethical AI use.
• Commitment to continuous learning, emerging technologies, and AI adoption initiatives.

Responsibilities

• Support new business and renewal placements from submission through binding.
• Gather and review risk information and prepare market submissions.
• Liaise with clients and insurers to obtain information and manage outstanding requirements.
• Assist with quotation comparisons, placement documentation, and presentation of terms.
• Monitor placement activities and elevate complex issues when required.
• Coordinate issuance of policies, endorsements, and related documentation.
• Maintain accurate account, policy, and placement records.
• Track outstanding documentation and ensure timely delivery to clients.
• Support account administration, invoicing activities, and resolution of account queries.
• Complete required compliance and placement procedures, including market security, sanctions, and internal controls.
• Upload and maintain documentation in company systems, including ECLIPSE.
• Ensure accurate system data entry and support data quality initiatives.
• Escalate compliance concerns and maintain confidentiality of client information.
• Support brokers throughout renewal and new business cycles.
• Maintain renewal schedules and collect underwriting information.
• Coordinate meetings, proposals, and follow-up actions.
• Assist with RFP responses and placement strategy discussions.
• Build and maintain professional relationships with clients, insurers, brokers, and colleagues.
• Provide timely updates on placement progress and outstanding actions.
• Contribute to a collaborative, client-focused team environment.

Skills

Office suite

Communication

Organization

Problem-solving

Time management

Multitasking

AI tools

AI ethics

Continuous learning

Education

High school diploma

College degree preferred

Tools

ECLIPSE

Job description

Willis Towers Watson in New York, NY is seeking a Marine Cargo Broker to support day-to-day operations of the Marine Cargo team, including client servicing, placements, renewals, and documentation. You will liaise with clients and insurers, prepare market submissions, and ensure compliance throughout the placement lifecycle.

The role emphasizes strong Excel/Office skills, detail orientation, and the ability to manage multiple priorities within a hybrid work environment.