Hybrid Loan Processor – Mortgage & Closings

Embrace Home Loans; Roanoke (VA); Híbrido; USD 28.000 - 39.000; Jornada completa

Descripción de la vacante

Embrace Home Loans in Roanoke, VA seeks a Loan Processor (Retail) to ensure complete loan applications, review financial documents, and coordinate with loan officers, underwriters, and title agents to meet closing deadlines.

The role requires attention to detail, regulatory understanding, and strong customer service. This position supports a hybrid work model and offers hourly compensation with bonuses.

Formación

• Education: High School. College Degree in Business or Finance preferred, but not required.
• Experience: Loan Processing, regulatory reporting, banking, working with mortgage loans, or a combination of experience in those areas.
• Skills: Ability to understand regulatory/financial requirements, high sense of urgency, determine if documentation is accurate and conditions are met, exceptional customer service skills with outstanding attention to detail.
• Systems: Microsoft 365 office suite, Loan Origination System (Empower preferred)

Responsabilidades

• Ensure a high customer satisfaction rating through corresponding regularly to outside parties such as title agents and borrowers
• Double-check lending guidelines and all essential prior-to-document conditions related to each loan document before and after approval
• Discuss account status or activity with customer, borrower, title agent and loan contact team members through email or phone
• Record applications for loan and credit, loan information and disbursement of funds, in the software platform, Empower
• Obtain, examine and edit service level agreements (SLA's), credit information, title report, homeowners insurance, appraisals and flood certificates to identify or verify concerns, completeness and accuracy prior to loan approval
• Modify administrative work procedures, processes or plans with assigned loan officer(s) to ensure that all contractual dates such as mortgage contingency, closing date, rate lock expiration are met as well as prepare for future pipeline
• Read all internally provided newsletter and bulletins to remain current on corporate policies, procedures, product guidelines and industry changes
• Attend and participate in all Monthly Awards Ceremonies, Corporate Gatherings & Training Events
• Read all newsletters and bulletins to remain current on corporate policies, procedures, and developments.
• Judgement and Decision Making: Detect and report suspicious activity in order to prevent fraudulent claims and comply with federal law
• Communication Skills: Provide clear, verbal and written documentation to customers and teammates in order to provide a full and complete file to Underwriting
• Time Management: Manage loan pipeline to ensure that deadlines are met on or before due date in order to keep the pipeline flowing properly
• Customer and Personal Service: Exposure to meeting quality standards for services in order to uphold the company’s exceptional customer service reputation
• Resource Management: Accurately assess situations to determine if collaboration with teammates or subject matter experts are required in order to maximize workplace efficiency
• Mortgage Industry Knowledge: Familiarity and/or exposure to mortgage terminology, procedures and regulations in order to shorten the duration of on the job training

Conocimientos

Regulatory knowledge

Attention to detail

Customer service

Time management

Educación

High School Diploma

Business/Finance degree preferred

Herramientas

Empower LOS

Microsoft 365

Descripción del empleo

Embrace Home Loans in Roanoke, VA seeks a Loan Processor (Retail) to ensure complete loan applications, review financial documents, and coordinate with loan officers, underwriters, and title agents to meet closing deadlines.

The role requires attention to detail, regulatory understanding, and strong customer service. This position supports a hybrid work model and offers hourly compensation with bonuses.