Hybrid Liquidation Supervisor

Carrington Holding Company, LLC; Orange (CA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Healthcare plans

401(k) with company match

Educational reimbursement

Employee referral bonuses

Career training programs

Community foundation support

Job summary

Carrington Mortgage Services is seeking a Liquidation Supervisor to lead a team of real estate negotiators and processors on short sale and deed-in-lieu cases. The role emphasizes negotiation, compliance, and timely file completion in a hybrid work setting.

You will oversee inbound/outbound calls, coordinate with agents and attorneys, and ensure investor approvals while managing reporting and travel as needed.

Qualifications

• High school diploma or equivalent, college coursework preferred in business/finance.
• 3+ years mortgage industry experience.
• 1+ year in loss mitigation/negotiation.
• Intermediate Microsoft Suite skills required.
• Familiarity with mortgage/real estate terminology.
• Experience with sales/collections software is preferred.

Responsibilities

• Supervise staff handling inbound/outbound calls from borrowers, agents, attorneys and third parties regarding short sales and deeds in lieu.
• Analyze Short Sale and REO transactions for investor approval and compliance.
• Coordinate timely negotiations and counter offers to reduce loss and meet valuation targets.
• Submit negotiated files for senior management/investor approval.
• Monitor department performance with monthly reporting.
• Manage postponements of foreclosure sales to allow review time.
• Attend mediation/settlement hearings; travel may be required.
• Escalate calls professionally and prepare responses for HUD/CMS as needed.
• Assist with audits and remediate findings; perform other duties as assigned.

Skills

Mortgage industry experience

Negotiation

Time management

Travel up to 10%

Professional communication

Education

High school diploma

Some college in business/finance

Tools

Microsoft Office

Sales/collections software

Job description

Job Description

Come join our amazing team and work a hybrid schedule!

The Liquidation Supervisor will supervise department staffed with real estate negotiators and processors tasked with completion of short sales and deeds in lieu transactions presented to the company via real estate agents, attorneys, and other third parties. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved Target Pay Range for this position is $70,000 to $80,000 plus a monthly incentive.

Job Description

Come join our amazing team and work a hybrid schedule!

The Liquidation Supervisor will supervise department staffed with real estate negotiators and processors tasked with completion of short sales and deeds in lieu transactions presented to the company via real estate agents, attorneys, and other third parties. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved Target Pay Range for this position is $70,000 to $80,000 plus a monthly incentive.

What You'll Do

• Supervise the staff that receives inbound & outbound calls from borrowers, real estate agents, attorneys and/or an authorized third party with questions regarding short sale and deed in lieu of foreclosure requests.
• Analysis of submitted Short Sale and REO transactions to assure investor approval and compliance.
• Work with staff for timely negotiations and counter offer that reduces loss severity and meets or exceeds company-determined property valuation, and presents counter offer to real estate agents, attorney, and authorized third parties.
• Submit negotiated files to senior management/ Investors for approval.
• Decline purchase offers with excessive variance between purchase offer price and company-determined property valuation.
• Monthly reporting and tracking of department matrix to Senior Management
• Management of postponements of foreclosure sales when additional time is needed to review and approve short sale and or deed in lieu of foreclosure requests.
• Attendance at Mediation/Settlement hearing – some travel required.
• Request variance exceptions with HUD, etc. as needed
• Initiate call campaigns for the Negotiators to make direct contact with customers
• Work on task requirements that processors and negotiators are unable to complete
• Handle escalated calls in a professional manner
• Prepare responses for Advocates, HUD, and CMS management as needed
• Involved in internal and external Audit responses and create action plans to remediate any findings
• Perform other duties as assigned.

What You'll Need

• High school diploma or equivalent work experience; some college courses in business or finance preferred.
• Three (3) or more years’ mortgage industry experience.
• One (1) or more years of related experience in loss mitigation/negotiation required.
• Knowledge of Microsoft Suite at intermediate level preferred.
• Knowledge of mortgage/real estate terminology required.
• Knowledge of industry and/or company-specific software in sales/collections required.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.
• Ability to make decisions that have significant impact on the immediate work unit and monitor impact outside the immediate work unit.
• Ability to organize and prioritize own work schedule on short-term basis (longer than one month) and within allotted work schedules.
• Ability to travel up to 10%.

Our Company

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

https://oag.ca.gov/privacy/ccpa

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.