REMOTE Loss Mitigation Escalation & Research Specialist

Carrington; United States; Remote; USD 59,000 - 63,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Career development

Job summary

Carrington Mortgage Services is seeking a Loss Mitigation Escalation and Research Specialist to coordinate regulatory responses across departments, provide detailed root-cause analyses, and maintain issue-tracking dashboards. The role supports multiple teams and requires handling inquiries from CFPB, regulators, and investors while upholding policy compliance.

The position offers a remote schedule with potential light travel and opportunities to improve processes within the loss mitigation

Qualifications

• 4 years in loss mitigation or mortgage servicing.
• Strong knowledge of loss mitigation processes.
• Proficient in Word, Excel, Outlook.
• Excellent written and verbal communication.

Responsibilities

• Track regulatory requests to meet response timelines.
• Research and respond to inquiries for timely regulatory responses.
• Provide root-cause analysis with imaging as required.
• Collaborate with Loss Mitigation managers on resolution actions.
• Pair with departments to address loan-level issues.
• Maintain a database of issues and monthly management updates.
• Serve as SME for Loss Mitigation teams.
• Identify training opportunities and drive process improvements.
• Minimal travel support may be required.
• Perform other duties as assigned.

Skills

Loss Mitigation

Mortgage Servicing

Regulatory Research

FISERV Knowledge

MS Excel

Written & Verbal Communication

Tools

Fiserv

Microsoft Office

Job description

Come join our amazing team and work a remote schedule!

The Loss Mitigation Escalation and Research Specialist will function as the point of contact for multiple departments within the company (i.e. Advocacy, Customer Research, Collections, Escrow, Mediation, Foreclosure, etc.) to provide details, timelines and documentation required by said departments to prepare timely responses to complaints, escalations & inquiries including, but not limited to, those from the CFPB, investors, state regulatory agencies, Better Business Bureau (BBB), borrower authorized legal counsel & 3rd parties, etc.Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved Target Pay Range for this position is $28.50 to $30.00.

What you’ll do:

• Responsible for tracking requests in an effective and timely manner to ensure regulatory response timelines are met while also providing trending information to Loss Mitigation Management.
• Research and respond to inquiries or requests in order to meet regulatory response timelines.
• Provide detailed responses that include root cause analysis and imaging documentation, as required.
• Partner with Managers and Supervisors within the Loss Mitigation Department to recommend resolution courses of action to solve problems identified during research process.
• Partner with other departments to address loan level issues and perform root cause analysis.
• Create and maintain a database to track issues received, resolution, and provide monthly updates to Management on issues and trends.
• Function as the subject matter expert for all Loss Mitigation departments.
• Assist management in identifying training opportunities and in creating an environment of continuous process improvement.
• Minimal travel supporting business operations may be required.
• Other duties and projects as assigned.

What you’ll need:

• Four (4) years’ of combined experience in loss mitigation or mortgage servicing required.
• A strong working knowledge of Loss Mitigation process, investor programs & mortgage servicing guidelines.
• Excellent Fiserv knowledge and the ability to research in both system and imaging.
• An intermediate level of knowledge of Microsoft Suite of Applications (Word, Excel, Outlook, etc.)
• Excellent written and oral communication skills.
• Excellent problem solving skills.
• Ability to build a good working rapport with all levels of employees.
• Strong organizational skills with good attention to detail required.
• Ability to interact with mid-level, senior & executive management as well as be considered a business level subject matter expert (“SME”).
• Ability to think creatively and make recommendations on remediation of issues.
• Ability to make decisions that have significant impact on CMS’s and the department’s credibility, operations and services.
• Ability to make informal presentations, inside and/or outside the organization and speak in front of groups.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Sounds like your next step?

Meet the team

Carrington

The Carrington Companies is a financial services organization operating through subsidiary Vylla Title, LLC, a full-service title agent providing comprehensive title and settlement services for residential and commercial real estate transactions. The company also operates a mortgage lending division offering wholesale and correspondent mortgage loan products to brokers and sellers. With a national footprint, Carrington delivers end-to-end transaction management services across title, escrow, and mortgage origination, serving diverse client needs with expertise in various loan products including FHA, FNMA, FHLMC, VA, and USDA loans. The organization emphasizes creating exceptional customer experiences and maintaining strong relationships with brokers, sellers, and other stakeholders throughout the real estate and mortgage transaction lifecycle.