Hybrid Lead Customer Advocate — Water Programs

Pittsburgh Water; Pittsburgh (Allegheny County); Hybrid; USD 36,000 - 41,000; Full time

Job summary

Pittsburgh Water is seeking a Lead Program Customer Assistant in the Customer Service department to support the Lead Service Line Replacement program and assist in preparing notices and informational packets for customers.

The role requires strong communication, data handling, and MS Office skills, with a focus on accuracy, reliability, and customer service across a hybrid work environment in Pittsburgh, PA.

Qualifications

• High School Diploma or GED required.
• Two years of experience in customer service/public outreach.
• Call center experience preferred.

Responsibilities

• Communicate with customers via email and telephone.
• Interface with Pittsburgh Water personnel and contractors regarding LSLR work.
• Notify customers with lead sample results and provide follow-up instructions.
• Document and track all customer communication using Pittsburgh Water’s software.
• Merge files using Microsoft Word and Excel.
• Prepare and mail outgoing letters and notices.
• Perform data entry, retrieval and related tasks.
• Prepare reports for regulatory agencies as needed.
• Compute figures and analyses as required.
• Document QA/QC of reports.
• Perform other related tasks as assigned or required.

Skills

Time Management

Organizational Skills

Technical & analytical skills

Detail oriented

Microsoft Excel

Microsoft Outlook

Microsoft Word

Customer service

Flexibility

Credibility/Reliability

Education

High School Diploma or GED

Job description

Pittsburgh Water is seeking a Lead Program Customer Assistant in the Customer Service department to support the Lead Service Line Replacement program and assist in preparing notices and informational packets for customers.

The role requires strong communication, data handling, and MS Office skills, with a focus on accuracy, reliability, and customer service across a hybrid work environment in Pittsburgh, PA.