Hybrid Key Account Manager — Growth & Solutions

C.H. Robinson; Southfield (MI); Hybrid; USD 76,000 - 158,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision

Paid time off

Paid holidays and PTO for U.S. salared

Job summary

C.H. Robinson, within Global Forwarding, seeks a strategic Key Account Manager to drive growth, strengthen retention, and expand partnerships across key accounts.

You will advise customers, lead negotiations, and deliver innovative supply chain solutions that increase revenue and market share. You will collaborate with global teams, manage RFPs and pricing, and advocate for customers to optimize outcomes and performance.

Qualifications

• 4+ years of experience in sales or account management.
• Ability to travel up to 30% (domestically and internationally).
• Bachelor’s degree or higher preferred.

Responsibilities

• Build and expand trusted relationships with key stakeholders across customers’ supply chain organizations.
• Develop and execute account strategies that grow market share, strengthen retention, and advance qualified opportunities through the CRM pipeline.
• Lead strategic business reviews using customer data, performance trends, and market intelligence to uncover growth opportunities and recommend impactful solutions.
• Partner with subject matter experts and cross-functional teams to design integrated supply chain, technology, analytics, and service solutions.
• Lead complex pricing discussions and negotiations with management- and director-level customer stakeholders.
• Manage RFPs, proposals, awards, pricing strategies, and account transitions based on customer priorities and buying behaviors.
• Advocate for customers across the organization, align internal resources, navigate challenging conversations, and drive timely resolution of complex issues.
• Collaborate with operations, sales, capacity, product, and supply teams to establish effective processes, optimize execution, and deliver against customer KPIs.
• Monitor financial results, volume, service performance, accounts receivable, and customer feedback to protect account health and drive corrective action.
• Champion continuous improvement, automation, cost avoidance, and innovative solutions that enhance customer outcomes and operational efficiency.

Skills

Relationship building

Negotiation

Cross-functional collaboration

CRM proficiency

Data-driven approach

Account strategy development

Education

High School diploma or GED

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

C.H. Robinson, within Global Forwarding, seeks a strategic Key Account Manager to drive growth, strengthen retention, and expand partnerships across key accounts.

You will advise customers, lead negotiations, and deliver innovative supply chain solutions that increase revenue and market share. You will collaborate with global teams, manage RFPs and pricing, and advocate for customers to optimize outcomes and performance.