Strategic Key Account Lead — Global Forwarding (Hybrid)

C.H. Robinson Worldwide; Southfield (MI); Hybrid; USD 76,000 - 158,000; Full time

Benefits offered by this job

Medical plans

Fertility benefits

Paid time off

401(k) with company match

Employee stock purchase plan

Job summary

C.H. Robinson Worldwide is seeking a strategic and customer-focused Key Account Manager for our Global Forwarding division in Michigan.

You will drive growth, strengthen retention, and expand partnerships with key accounts, engaging with stakeholders and leading complex negotiations. The role combines on-site collaboration two days a week with remote work three days, enabling cross-functional teamwork and innovative supply chain solutions to meet customer goals while expanding revenue and market

Qualifications

• Minimum 4 years of experience in sales and/or account management.
• Ability to travel up to 30% (domestically and internationally).

Responsibilities

• Build and expand trusted relationships with key stakeholders across customers’ supply chain organizations
• Develop and execute account strategies that grow market share, strengthen retention, and advance qualified opportunities through the CRM pipeline
• Lead strategic business reviews using customer data, performance trends, and market intelligence to uncover growth opportunities and recommend impactful solutions
• Partner with subject matter experts and cross-functional teams to design integrated supply chain, technology, analytics, and service solutions
• Lead complex pricing discussions and negotiations with management- and director-level customer stakeholders
• Manage RFPs, proposals, awards, pricing strategies, and account transitions based on customer priorities and buying behaviors
• Advocate for customers across the organization, align internal resources, navigate challenging conversations, and drive timely resolution of complex issues
• Collaborate with operations, sales, capacity, product, and supply teams to establish effective processes, optimize execution, and deliver against customer KPIs
• Monitor financial results, volume, service performance, accounts receivable, and customer feedback to protect account health and drive corrective action
• Champion continuous improvement, automation, cost avoidance, and innovative solutions that enhance customer outcomes and operational efficiency

Skills

Account management

Sales experience

Negotiation

Cross-functional collaboration

Presentation skills

Data-driven approach

Communication

Education

Bachelor’s degree

Job description

C.H. Robinson Worldwide is seeking a strategic and customer-focused Key Account Manager for our Global Forwarding division in Michigan.

You will drive growth, strengthen retention, and expand partnerships with key accounts, engaging with stakeholders and leading complex negotiations. The role combines on-site collaboration two days a week with remote work three days, enabling cross-functional teamwork and innovative supply chain solutions to meet customer goals while expanding revenue and market