Hybrid IT & Training Operations Coordinator

Summa Health; Cleveland (OH); Hybrid; USD 43,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

Job summary

Summa Health is seeking an IT&S training operations facilitator to support information systems education across the organization. You will coordinate class schedules, manage the course catalog, triage training requests, and leverage the learning management system.

Collaboration with training professionals is essential to drive quality and process improvements. The role requires a Bachelor's degree in a related field and at least two years of education coordination or teaching experience, with

Qualifications

• Bachelor's degree in education, IT, or related field or equivalent experience.
• Two years education coordination and/or teaching experience.
• Familiarity with healthcare and/or information systems training delivery.
• Excellent communications, leadership, organizational, and interpersonal skills.
• Ability to work with a multi-disciplinary team of trainers, analysts, end users, and IT&S leaders.
• Ability to deliver effective presentations and teaching techniques.
• Ability to establish harmonious work relationships with colleagues.
• Basic understanding of electronic medical record systems.
• Sedentary work with minimal physical demands.

Responsibilities

• Coordinate class and instructor schedules and maintain course catalog.
• Receive and triage training requests and tickets.
• Manage administrative needs and leverage the learning management system.
• Assess opportunities and implement process improvement and quality control.
• Collaborate with training professionals to develop and support information systems education.

Skills

Communication

Leadership

Organizational skills

Interpersonal skills

Teaching

Team collaboration

EMR knowledge

Feedback facilitation

Education

Bachelor's degree in education, information technology, or related field or equivalent combination of education and/or experience

Job description

Summa Health is seeking an IT&S training operations facilitator to support information systems education across the organization. You will coordinate class schedules, manage the course catalog, triage training requests, and leverage the learning management system.

Collaboration with training professionals is essential to drive quality and process improvements. The role requires a Bachelor's degree in a related field and at least two years of education coordination or teaching experience, with