Hybrid IT Systems Engineer I - Network & Infrastructure

IntegriChain; Philadelphia (Philadelphia County); Hybrid; USD 65,000 - 90,000; Full time

Job summary

IntegriChain is seeking an IT Systems Engineer I to support administration, maintenance, monitoring, and performance of the organization’s network and infrastructure. The role blends work-from-home, in-office presence, and occasional data center visits, with a 3/2 in-office/home split and data center trips as needed.

You will manage Microsoft 365, Active Directory, Entra ID, Intune, DNS, DHCP, and related services; assist with server administration, patching, endpoint management, and system

Responsibilities

• Monitor, maintain, and troubleshoot LAN, WAN, wireless, internet, and VPN connectivity.
• Assist with administration and troubleshooting of Azure networking services, including virtual networks, VPN connectivity, network security controls, and hybrid cloud connectivity.
• Support configuration and administration of switches, routers, firewalls, and wireless infrastructure such as Cisco Meraki devices.
• Diagnose and resolve network performance, availability, and connectivity issues.
• Assist with network upgrades, infrastructure projects, and hardware refresh initiatives.
• Maintain network documentation, diagrams, configurations, and inventory records.
• Work with vendors and service providers to support network services and resolve technical issues.
• Support Microsoft 365, Active Directory, Entra ID, Intune, DNS, DHCP, and related enterprise services.
• Assist with server administration, patch management, endpoint management, and system monitoring.
• Support cloud services such as ZScaler, Azure and AWS Infrastructure, backup solutions, and technology deployments.
• Participate in infrastructure improvement projects and technology implementations.
• Provide advanced support for hardware, software, network, and connectivity issues.
• Manage and resolve incidents and service requests through the IT service management platform.
• Provides backup for new user system provisioning process for onboarding in times of increased need and/or while primary responsible party is out.
• Support employee onboarding, offboarding, and endpoint deployment processes.
• Develop technical documentation and knowledge base content.
• Support the implementation and maintenance of network and infrastructure security controls.
• Assist with vulnerability remediation, access management, and endpoint security initiatives.
• Monitor alerts and help ensure compliance with organizational security standards.
• Participate in security audits, reviews, and remediation efforts.

Job description

IntegriChain is seeking an IT Systems Engineer I to support administration, maintenance, monitoring, and performance of the organization’s network and infrastructure. The role blends work-from-home, in-office presence, and occasional data center visits, with a 3/2 in-office/home split and data center trips as needed.

You will manage Microsoft 365, Active Directory, Entra ID, Intune, DNS, DHCP, and related services; assist with server administration, patching, endpoint management, and system