Hybrid IT Systems Analyst – Finance, 24/7 Operations

EPITEC; Atlanta (GA); On-site; USD 86,000 - 89,000; Full time

Job summary

EPITEC in Montreal, QC seeks an IT Systems Analyst to provide application and technical support for critical Credit, Working Capital, Asset Finance, and Securitization platforms in a 24/7 production environment.

The role serves as SME on application architecture, infrastructure integration, disaster recovery, information security, and production support, requiring strong troubleshooting and the ability to manage multiple priorities in a fast-paced financial services setting.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience supporting enterprise applications in production environments.
• Understanding of Incident, Problem, and Change Management processes.
• Experience with deployments, releases, and installations.
• Strong scripting skills in Python, Shell, Perl, or Batch.
• Experience with Unix/Linux and Windows server environments.
• Knowledge of SQL and PL/SQL.
• Experience with Java/J2EE applications.
• Familiarity with ServiceNow, Jira, ITSM, or similar tools.
• Strong communication and documentation skills.

Responsibilities

• Provide L1/L2 production support for Credit, Working Capital, Asset Finance, and Securitization applications.
• Manage incident, problem, and change management activities, including application deployments and releases.
• Support data flows between financing applications and upstream/downstream systems.
• Troubleshoot and resolve technical issues impacting business operations.
• Partner with Operations teams to address application and infrastructure-related concerns.
• Participate in Disaster Recovery, LivePlay, and Backup Recovery testing activities.
• Coordinate project support tasks and provide status updates to stakeholders.
• Ensure production environments are ready for application and infrastructure changes.
• Maintain systems in accordance with Information Security policies and governance standards.
• Support data protection and cybersecurity initiatives.
• Monitor application performance, capacity, and availability while performing performance tuning when required.
• Document technical processes, workflows, and data flows.
• Participate in Change Control reviews and approval processes.
• Manage CyberArk bypass controls and support remediation efforts.
• Facilitate prioritization discussions with stakeholders to align support and project activities.
• Assist in modernizing and automating legacy processes using AI-driven solutions.

Skills

Python

Unix/Linux

SQL/PLSQL

Java/J2EE

Shell/Perl/Batch

Troubleshooting

Documentation

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Jira

ITSM

WebSphere

Tomcat

IBM MQ

Job description

EPITEC in Montreal, QC seeks an IT Systems Analyst to provide application and technical support for critical Credit, Working Capital, Asset Finance, and Securitization platforms in a 24/7 production environment.

The role serves as SME on application architecture, infrastructure integration, disaster recovery, information security, and production support, requiring strong troubleshooting and the ability to manage multiple priorities in a fast-paced financial services setting.