Hybrid IT Support Technician: Elevate End-User Tech

NC Central University; Durham (NC); Hybrid; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Retirement plan (TSERS)

Paid holidays

Job summary

North Carolina Central University (NCCU) in Durham is seeking a Technology Support Technician to provide first-line to intermediate IT support for faculty, staff, and students. You will handle calls, walk-ins, and remote sessions, focusing on Microsoft Office applications, Banner, and multi-platform environments.

The role emphasizes strong customer service, ticketing, and proactive problem-solving within a busy ETAC unit. Hybrid work location with comprehensive benefits is provided.

Qualifications

• High school diploma or equivalency with 1 year of tech-related experience.
• Experience in a multi-technical Help Desk or Support Center.
• Strong customer service and written/oral communication skills.

Responsibilities

• Provide basic to intermediate telephone and remote IT support for NCCU users.
• Assist with access to wireless networks, email, and password issues.
• Troubleshoot Windows, macOS, and Office applications.
• Document activities and follow established IT procedures.

Skills

Help Desk

Active Directory

Windows OS

Office Suite

Remote support

Customer service

Education

High school diploma or equivalency

Tools

Active Directory Users and Computers

Microsoft Entra

Remote desktop software

Ticketing system

LMS software

Job description

North Carolina Central University (NCCU) in Durham is seeking a Technology Support Technician to provide first-line to intermediate IT support for faculty, staff, and students. You will handle calls, walk-ins, and remote sessions, focusing on Microsoft Office applications, Banner, and multi-platform environments.

The role emphasizes strong customer service, ticketing, and proactive problem-solving within a busy ETAC unit. Hybrid work location with comprehensive benefits is provided.