Hybrid IT Support Specialist: Client-Focused & Impactful

Basys; Lenexa (KS); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers.

Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or related field preferred.
• 1+ years’ experience supporting IT workstations, applications, and connectivity.
• Strong communication skills required.

Responsibilities

• Resolve IT support issues for both on-site and remote workers in a timely and professional manner.
• Monitor and handle incoming tickets and reassign as needed.
• Installs and configures laptops, mobile devices, and peripheral equipment per company standard configuration.
• Become a Subject Matter Expert on platform(s) that we utilize.
• Assist in managing user accounts and security access levels in all systems.
• Participate in on-call rotations as needed to ensure continuous operation of IT services and support for critical issues.

Skills

Communication skills

Problem solving

Analytical thinking

Customer service

Education

Bachelors in CS/IT

Tools

CRM

Microsoft Office

Job description

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers.

Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.