Executive IT Help Desk Analyst (Onsite)

TEKsystems; Trinity (NC); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Pre-tax and Roth post-tax

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick

Job summary

TEKsystems in Trinity, NC seeks a customer-focused Help Desk Analyst to deliver Tier 1–2 IT support in a fast-paced corporate setting. You will handle device, software, and account issues, including MFA enrollment, via remote tools and walk-in support.

Ideal candidates have 2–3+ years in service desk roles, strong communication skills, and the ability to work independently while collaborating with other IT teams to ensure seamless issue resolution.

Qualifications

• 2-3+ years of Service Desk, Help Desk, or IT Support experience.

Responsibilities

• Provide Tier 1 and Tier 2 end-user support via phone, email, tickets, remote tools, and walk-up requests.
• Troubleshoot desktops, laptops, mobile devices, printers, and common business apps.
• Deliver high-touch, executive-facing support and clear status updates.
• Create/modify user accounts and support MFA enrollment, troubleshooting, and recovery.
• Manage incidents in ticketing system; document resolutions and communications.
• Collaborate with desktop, infrastructure, and application teams to resolve issues.

Skills

Customer service

Strong communication

Independent worker

Ticket management

Tools

ServiceNow

Job description

TEKsystems in Trinity, NC seeks a customer-focused Help Desk Analyst to deliver Tier 1–2 IT support in a fast-paced corporate setting. You will handle device, software, and account issues, including MFA enrollment, via remote tools and walk-in support.

Ideal candidates have 2–3+ years in service desk roles, strong communication skills, and the ability to work independently while collaborating with other IT teams to ensure seamless issue resolution.