Hybrid IT Support Analyst — Security & Desktop

Department of Information Technology; United States; Hybrid; USD 66,000 - 98,000; Full time

Job summary

The Department of Information Technology is seeking a User Support Analyst (S) to manage desktop hardware and software, install new computers, and monitor ITSM queues to keep DEQ divisions functioning securely. The role partners with Tier II/III resources and vendors to resolve complex issues and ensure timely service delivery.

Ideal candidates have strong knowledge of hardware, networking, and IT operations, plus the ability to document work and communicate across teams.

Qualifications

• Experience with computer hardware, mobile devices, software, peripherals, and core networking protocols.
• Ability to independently analyze systems and resolve complex technical issues.
• Acts as a technical resource for analysts and technicians, especially on complex problems.

Responsibilities

• Ensure desktops are up to date with encryptions, antivirus and firmware upgrades.
• Set up and install new computers to keep customers functioning per guidelines.
• Use DEQ's ITSM to monitor queue, document work, and inform other technical resources.
• Assist with day-to-day IT operations including admin procedures, asset management and inventory controls.
• Communicate with Tier II/III, peers, and vendor support.
• Monitor requests to ensure timely completion and maintain secure system and network environments.
• Participate in projects including creating plans, resolving issues, and communicating with affected divisions.

Skills

Hardware knowledge

Mobile devices

Software & peripherals

Networking protocols

Independent analysis

Technical resource for analysts

Education

Bachelor's degree in CS or IT

Associate degree + 2 years IT experience

GED + 4 years IT experience

Tools

DEQ ITSM

Job description

The Department of Information Technology is seeking a User Support Analyst (S) to manage desktop hardware and software, install new computers, and monitor ITSM queues to keep DEQ divisions functioning securely. The role partners with Tier II/III resources and vendors to resolve complex issues and ensure timely service delivery.

Ideal candidates have strong knowledge of hardware, networking, and IT operations, plus the ability to document work and communicate across teams.