Hybrid IT Service Desk Pro II — Remote/Onsite

DivIHN Integration Inc; Painted Post (NY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

40 hours PTO/year

Hybrid work option

Job summary

DivIHN integrates IT asset performance services and is seeking a Service Desk Agent to provide first-line support for Corning IT platforms. You will handle user inquiries via phone, chat, and in-person channels, troubleshoot routine issues, and route complex problems to specialists.

The role requires 2+ years in IT helpdesk, strong English communication, and the ability to work in a hybrid environment onsite 3 days/week and remote 2 days/week.

Qualifications

• Associate degree in IT or related certification preferred.
• High School Diploma or GED required.
• 2+ years IT Helpdesk or Service Desk experience preferred.

Responsibilities

• Respond courteously to user calls, chats, and tickets.
• Use ServiceNow to manage tickets throughout their lifecycle.
• Meet or exceed Service Desk metrics and SLAs.
• Follow IT policies and incident management processes.
• Provide timely analysis and routing of technical incidents.

Skills

Time management

Customer service

Communication

Self-starter

Technical ability

English fluency

Education

Associate degree in IT or related certification

High School Diploma or GED

Tools

ServiceNow

Finesse

Citrix

Active Directory

Microsoft Office

Job description

DivIHN integrates IT asset performance services and is seeking a Service Desk Agent to provide first-line support for Corning IT platforms. You will handle user inquiries via phone, chat, and in-person channels, troubleshoot routine issues, and route complex problems to specialists.

The role requires 2+ years in IT helpdesk, strong English communication, and the ability to work in a hybrid environment onsite 3 days/week and remote 2 days/week.