IT Help Desk Technician

THE LAKES COMMUNITY HEALTH CENTER INC; United States; Hybrid; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical and dental insurance

PTO, holidays and leave

4% employer 403(b) match

Vision Insurance

Tuition reimbursement

Job summary

NorthLakes Community Clinic is seeking an IT Help Desk Technician to provide computer, network, and software support for staff across the clinic. The role involves handling tickets, troubleshooting hardware and software, and assisting with Epic and Dentrix applications.

The position requires a High School diploma and at least 1 year of IT helpdesk experience; A+ or Microsoft Office Specialist is preferred. Residency within NorthLakes service area is required.

Qualifications

• Minimum education: High School Diploma or equivalent.
• 1 year of related IT helpdesk experience preferred.
• A+ Certification and/or Microsoft Office Specialist preferred.

Responsibilities

• Answer help desk calls and log tickets in the system.
• Troubleshoot IT systems and hardware for staff issues.
• Support EPIC, Dentrix, and Microsoft products as needed.
• Document tickets and support steps in the help desk system.

Skills

Help desk support

Windows troubleshooting

TCP/IP networking

Customer service

Education

High School Diploma or equivalent

Tools

EPIC

Dentrix

Microsoft Office

VOIP systems

WIFI infrastructure

Job description

Caring for our community starts with you. Join a team that believes everyone deserves care.

Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.

The purpose of the IT help desk technician is to provide computer, network, and software support to staff experiencing issues.

Salary begins at $22.50 + per hour depending on experience.

Essential Job Functions

Perform daily Help Desk functions by utilizing the ticket system, answering help desk calls, and going into clinic to help assist staff with IT related issues. Trouble-shoot IT systems and hardware as useres experience issues while documenting steps and processes. Support business applicatios, including EPIC, Dentrix, Microsoft products, and other applications. Support the hardware architecture such as desktops, laptops, and related hardware including tablets and smartphones, VOIP phone systems, and WIFI infrastructure. Work with other internal support teams by assisting with updates or troubleshooting systems that require IT assistance to solve. Document tickets and support steps in help desk system. Other duties as assigned.

Qualifications and Education Requirements

Minimum Education Required: High School Diploma or equivalent. Years of Required Experience: 1 year related IT helpdesk experience. Experience with systems, computer applications/software: Microsoft Windows 10, 11, Microsoft Office products, TCP/IP network troubleshooting support. Required (or Preferred) Licensure/Cert/Credentials: A+ Certification and/or Microsoft Office Specialist preferred.

Travel Requirements

Travel Requirements: Minimum Travel (0-25%)___, Occasional Travel (26-49%)___ or Regular Travel (50-100%)___X_ Partial- Remote Work Eligible: Yes _X__ or No __

Benefit Statement

For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes:

• Medical and dental insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Leave
• Bank 403(b) with a 4% employer match
• Various voluntary benefits: Vision Insurance
• Supplemental Life, AD&D and Disability
• Tuition reimbursement Health and Wellness reimbursement program Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Partner of HRSA/NHSC loan repayment program

Organizational Competencies

• Mission Driven - Advances the organizational mission, vision and values in executing job duties.
• Customer Service - Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Creativity - Generates new ideas, supports change, provides innovative solutions, solves problems creatively.
• Integrity - Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior and professionalism in all interactions.
• Teamwork - Contributes to meeting team deadlines and responsibilities, listens to others and values opinions, helps team to meet goals, welcomes newcomers and promotes a cooperative team atmosphere.
• Self-Development - Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
• Job Knowledge - Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Communication - Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Trauma/Resilience Informed - Understands that trauma is prevalent and resilience can be cultivated and improved; and operates in a manner consistent with these principles.

NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

All offers of employment are contingent upon successful completion of a criminal background check and references.

NorthLakes Community Clinic is a Federally Qualified Health Center with 19 clinic locations serving rural communities throughout northern Wisconsin. We were created to make quality healthcare more accessible and affordable. We welcome patients with BadgerCare/Medicaid, Medicare, private insurance, and no insurance, and offer a Sliding Fee Scale for those who qualify. Our work extends beyond our clinics through partnerships with schools, nursing homes, and community organizations. Since 2008, NorthLakes has continued to grow in response to the needs of the communities we serve. As a Community Health Center, we serve patients regardless of insurance status or ability to pay, offer sliding fees to qualifying patients, accept Medicaid, Medicare, and most insurance plans, and provide care without discrimination.

NorthLakes is governed by a patient-majority board of directors representing the communities we serve. Our vision is healthy, prosperous, engaged communities where everyone thrives.