Hybrid IT Help Desk & Junior Encompass Admin

Success Mortgage Partners, Inc.; Livonia (MI); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Success Mortgage Partners, Inc. is seeking a Hybrid IT Help Desk Analyst and Jr. Encompass Administrator based in Livonia, MI. This position requires 3+ years in the mortgage industry and 2+ years in IT help desk roles. You will provide technical support for both the Encompass Loan Origination System and general IT-related issues, ensuring exceptional service to users. The ideal candidate will have strong problem-solving and organizational skills. The role offers a hybrid working model with both remote and in-office responsibilities.

Qualifications

• 3 years mortgage industry experience supporting users, systems, or workflows.
• 2 years IT help desk experience including AD, Windows OS, and networking.
• Strong customer service and documentation skills.

Responsibilities

• Provide IT help desk support and troubleshooting for various technologies.
• Assist with user support related to mortgage origination tasks.
• Support and maintain Encompass LOS and troubleshoot user issues.

Skills

Customer service

Troubleshooting

Communication

Organizational skills

Tools

Microsoft 365

Windows OS

Adobe Acrobat

Job description

Success Mortgage Partners, Inc. is seeking a Hybrid IT Help Desk Analyst and Jr. Encompass Administrator based in Livonia, MI. This position requires 3+ years in the mortgage industry and 2+ years in IT help desk roles. You will provide technical support for both the Encompass Loan Origination System and general IT-related issues, ensuring exceptional service to users. The ideal candidate will have strong problem-solving and organizational skills. The role offers a hybrid working model with both remote and in-office responsibilities.