Hybrid IT Help Desk Associate - First-Line Support

Munson Healthcare Careers; Traverse City (MI); Hybrid; USD 30,000 - 42,000; Part time

Benefits offered by this job

Onsite training

Job summary

Munson Healthcare Careers is seeking a Help Desk Associate to provide first-line support across multiple channels. The role involves handling issues from initial contact through triage, escalating when needed, and maintaining clear written documentation.

Training is onsite before transitioning to a hybrid schedule with regular on-site presence. The ideal candidate has a high school diploma or GED, with preferred Associate's degree in Information Systems or Healthcare, and basic tech

Qualifications

• High school diploma or GED required.
• Associate's degree in Information Systems, Business or Healthcare preferred.
• Basic knowledge and troubleshooting for printers, hardware, software, and TCP/IP network connectivity.

Responsibilities

• Assist customers at first contact and triage issues.
• Provide verbal, written and interpersonal support via phone, email, chat, and in-person channels.
• Document activities and maintain technical documentation of processes.

Skills

Customer support

Troubleshooting

Documentation

Education

High school diploma or GED

Associate's degree in Information Systems or Healthcare

Tools

Printers

Computer hardware

TCP/IP networking

Job description

Munson Healthcare Careers is seeking a Help Desk Associate to provide first-line support across multiple channels. The role involves handling issues from initial contact through triage, escalating when needed, and maintaining clear written documentation.

Training is onsite before transitioning to a hybrid schedule with regular on-site presence. The ideal candidate has a high school diploma or GED, with preferred Associate's degree in Information Systems or Healthcare, and basic tech