Hybrid IT Engineer I - End-User & Identity Systems

Capital Rx; New York (NY); Hybrid; USD 77,000 - 115,000; Full time

Job summary

Judi Health in New York, NY is seeking an IT Engineer I to support and maintain end-user systems, identity platforms, and core IT services in a cloud-first environment. You will collaborate with Helpdesk and IT teams to resolve issues, deploy solutions, and improve workflows.

The role emphasizes operational excellence, user experience, and hands-on administration of SaaS tools, MDM, and automation. Hybrid work requires three in-office days per week in NYC, Denver, CO, or Charlotte, NC.

Qualifications

• 3-4 years of experience in systems administration, or a related technical role
• Customer-oriented mindset with a focus on timely, high-quality problem resolution
• Hands-on experience supporting end users in a remote or distributed environment
• Working knowledge of Identity and access management concepts
• SaaS application support and administration
• Endpoint management using an MDM solution
• Experience with Office 365 administration and troubleshooting
• Experience supporting Mac hardware and macOS
• Experience supporting Windows hardware and OS
• Familiarity with user provisioning and deprovisioning workflows in an SSO platform (e.g., Okta, OneLogin, Auth0)
• Exposure to ticketing systems such as Jira Service Desk or similar
• Basic scripting ability in Bash, PowerShell, Python, or similar (or demonstrated interest in developing these skills)
• Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally

Responsibilities

• Serve as a primary escalation point for the Helpdesk team for advanced end-user issues requiring deeper technical investigation
• Support day-to-day administration of identity, access management, and SSO platforms, including user provisioning and deprovisioning
• Assist in managing endpoint devices using MDM tools to ensure a secure, consistent user experience
• Execute onboarding and offboarding workflows in accordance with documented processes and compliance requirements
• Partner with internal teams to support the rollout and adoption of new software tools and systems
• Troubleshoot and resolve issues related to SaaS applications, Office 365, and endpoint hardware/software
• Support remote employees across a distributed workforce, ensuring timely and effective issue resolution
• Contribute to process improvements by identifying recurring issues and recommending systemic solutions
• Create and maintain end-user and internal IT documentation to support operational efficiency and knowledge sharing
• Assist with deployment, configuration, and maintenance of new IT systems under the guidance of senior engineers
• Utilize basic scripting to support automation and task efficiency where applicable
• Participate in off-hours or on-call support rotations as required

Job description

Judi Health in New York, NY is seeking an IT Engineer I to support and maintain end-user systems, identity platforms, and core IT services in a cloud-first environment. You will collaborate with Helpdesk and IT teams to resolve issues, deploy solutions, and improve workflows.

The role emphasizes operational excellence, user experience, and hands-on administration of SaaS tools, MDM, and automation. Hybrid work requires three in-office days per week in NYC, Denver, CO, or Charlotte, NC.