Hybrid IT Endpoint Support Specialist

State of Tennessee; Illinois; Hybrid; USD 45,000 - 57,000; Full time

Job summary

The Tennessee Administrative Office of the Courts (AOC) is seeking an Endpoint Support Specialist to provide tier-1 phone, remote, and workstation support for court staff statewide.

You will maintain desktops, OS, peripherals, and software, log and resolve issues, route tickets, deploy software, manage user access, and support IT inventory in a hybrid Knoxville environment. This role requires good customer service, knowledge of Windows networks, and occasional travel within a 1–2 hour radius.

Qualifications

• Help Desk and systems support in an enterprise Windows environment.
• Experience with Active Directory, Microsoft 365, and network troubleshooting.
• Ability to travel 1-2 hours from base location and lift up to 75 lbs.

Responsibilities

• Provide tier-1 telephone, remote, and workstation support to users.
• Log, troubleshoot, and resolve hardware, software, and network issues.
• Route tickets to Level 2 or arrange on-site service when needed.
• Perform software installations and hardware configurations.
• Manage user access and IT inventory.

Skills

Help Desk

Windows OS

Customer service

Troubleshooting

Education

Associate's Degree in Computer-related field

CompTIA A+ certification

2+ years IT support experience

Tools

Active Directory

Microsoft 365

Ticketing systems

Job description

The Tennessee Administrative Office of the Courts (AOC) is seeking an Endpoint Support Specialist to provide tier-1 phone, remote, and workstation support for court staff statewide.

You will maintain desktops, OS, peripherals, and software, log and resolve issues, route tickets, deploy software, manage user access, and support IT inventory in a hybrid Knoxville environment. This role requires good customer service, knowledge of Windows networks, and occasional travel within a 1–2 hour radius.