Hybrid IT & Business Systems Leader

World Bicycle Relief group; Chicago (IL); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Hybrid work in Chicago

Mission-driven organization

Professional development

Job summary

World Bicycle Relief is seeking a hands-on Manager, IT & Business Systems to support and improve the technology, business systems, data flows, and user support infrastructure that enable WBR’s global operations.

This role manages day-to-day technology operations, vendor relationships, system integrations, data quality, and responsible AI governance, balancing immediate support with long-term improvements.

Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field, or equivalent practical experience.
• 5 to 10 years of progressively responsible experience in IT operations, business systems, technology support, systems administration, or related roles.
• Experience managing user support, ticketing, access administration, onboarding, offboarding, and day to day technology operations.
• Experience administering and supporting business systems or core technology platforms.
• Experience with Microsoft 365 or similar collaboration and productivity environments.
• Experience supporting system integrations, APIs, data exchange processes, or automation tools, including the ability to troubleshoot basic integration issues.
• Experience managing technology vendors, consultants, or external service providers.
• Strong project coordination, organization, documentation, and follow through skills.
• Strong communication skills and the ability to explain technical issues in practical business language.

Responsibilities

• Manage WBR’s day-to-day technology operations, including user support, ticketing, onboarding, offboarding, access administration, Microsoft 365 support, device coordination, and routine troubleshooting.
• Support and improve WBR’s core business systems by partnering with teams to understand needs, reduce manual processes, improve workflows, and strengthen how systems connect.
• Help improve the quality, accessibility, and usefulness of organizational data; support reporting, dashboards, data validation, and future data warehouse efforts; enable practical use of approved AI tools.
• Maintain practical technology controls and documentation that reduce organizational risk; support CIS Controls based security framework, privacy, and governance with legal, privacy, and security teams.
• Manage technology vendors, consultants, and external partners with clear expectations, documentation, follow-up, and accountability.

Skills

Communication

Organization

Project coordination

Documentation

Problem solving

Education

Bachelor’s degree in IT/IS/CS/related field

Tools

Microsoft 365

APIs

Automation tools

Low code platforms

Job description

World Bicycle Relief is seeking a hands-on Manager, IT & Business Systems to support and improve the technology, business systems, data flows, and user support infrastructure that enable WBR’s global operations.

This role manages day-to-day technology operations, vendor relationships, system integrations, data quality, and responsible AI governance, balancing immediate support with long-term improvements.