Hybrid Insurance New Business Service Specialist

New-York-Life; Wayne (PA); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Paid Vacation

Health Care

401K match

Pension Plan

Tuition Assistance

Flexible Spending Accounts

Student Loan Repayment Program

Job summary

New York Life is seeking a Service Representative in Wayne, PA for a hybrid schedule (4 days in office, 1 day remote). You will support agents with new business processes, manage policy applications, and handle service requests across life products and changes.

The role requires 2+ years of customer service, strong Microsoft Office skills, and excellent written and verbal communication. Training is provided, with salary guidance and a discretionary bonus program.

Qualifications

• 2+ years of customer service and administrative experience.
• Strong computer skills with Microsoft Office.
• Ability to multitask and communicate clearly, in writing and verbally.

Responsibilities

• Provide excellent day-to-day customer service to agents, clients, and management.
• Coordinate underwriting requirements with agents, clients, vendors, and underwriters.
• Assist with workflow of applications for life products and related transactions.

Skills

Customer service

Administrative support

Multitasking

Written communication

Verbal communication

Education

Associates or Bachelor's preferred

Tools

Microsoft Office Suite

Job description

New York Life is seeking a Service Representative in Wayne, PA for a hybrid schedule (4 days in office, 1 day remote). You will support agents with new business processes, manage policy applications, and handle service requests across life products and changes.

The role requires 2+ years of customer service, strong Microsoft Office skills, and excellent written and verbal communication. Training is provided, with salary guidance and a discretionary bonus program.