Hybrid Insurance Agent - Inbound Policy Specialist

Berkshire Hathaway Homestate Companies - Property & Casualty; Omaha (NE); Hybride; USD 43 000 - 62 000; Plein temps

Avantages offerts par ce poste

Retirement plan with company match

Medical, Dental, Vision coverage

Educational reimbursement

Downtown parking subsidy

Parental leave

Wellness program

Learning & Development

Résumé du poste

Berkshire Hathaway Homestate Insurance Company is seeking an Insurance Agent to handle inbound calls, guide customers through policy options, and deliver exceptional service in a fast-paced environment. The role is based in Omaha with a hybrid work structure after in-office training, and the position is salaried with no commission.

Ideal candidates will hold a Property & Casualty license (preferred), have two years of relevant experience or education, and demonstrate strong communication and

Qualifications

• Property & Casualty license strongly preferred.
• Two years of relevant work experience OR two years post-secondary education.
• Strong computer and multitasking skills.
• Excellent verbal and written communication.
• Ability to thrive in a fast-paced, high-volume call center environment.

Responsabilités

• Sell new insurance policies through inbound customer calls—no cold calling required.
• Guide customers through coverage options and recommend appropriate insurance solutions.
• Explain insurance products and policy details in a clear, easy-to-understand manner.
• Provide outstanding service by answering policyholder questions and resolving concerns.
• Manage a high volume of calls while maintaining accuracy and professionalism.
• Utilize multiple systems to document interactions, process requests, and update policy information.
• Support customers throughout the quoting, purchase, and policy service experience.
• Maintain compliance with agency procedures, licensing requirements, and customer privacy standards.
• Collaborate with teammates to deliver exceptional customer experiences and achieve service goals.
• Participate in training and development opportunities to expand insurance knowledge and skills.

Connaissances

Customer service

Communication

Multi-tasking

Call center

Property & Casualty license

Formation

Post-secondary education

Outils

CRM systems

Description du poste

Berkshire Hathaway Homestate Insurance Company is seeking an Insurance Agent to handle inbound calls, guide customers through policy options, and deliver exceptional service in a fast-paced environment. The role is based in Omaha with a hybrid work structure after in-office training, and the position is salaried with no commission.

Ideal candidates will hold a Property & Casualty license (preferred), have two years of relevant experience or education, and demonstrate strong communication and