Hybrid Insurance Advisor – Quotes, Coverage & Claims

American Family Insurance; Littleton (CO); Hybrid; USD 52,000 - 74,000; Full time

Job summary

American Family Insurance is seeking an Insurance Professional in Littleton, CO, a full-time hybrid role with some work-from-home flexibility. The position focuses on understanding customer needs, recommending appropriate products, and ensuring a high-quality customer experience.

The role involves quoting, processing applications, handling policy changes, and supporting claims inquiries, while maintaining records and ensuring regulatory compliance.

Qualifications

• Candidates should have knowledge of Insurance and Insurance Brokerage to advise on coverage options.
• Foundational Finance skills to interpret policy details and assess risk.
• Excellent Communication to explain information clearly and build trust with customers.
• Proven Customer Service skills to respond promptly and maintain relationships.
• Experience in insurance or financial services with familiarity of regulatory requirements.
• State licensing or ability to obtain licensing is beneficial; strong organizational skills.

Responsibilities

• Consult with customers to assess needs and recommend insurance products.
• Prepare quotes and process applications.
• Manage policy changes and support claims inquiries.
• Maintain accurate records and ensure regulatory compliance.
• Collaborate with team to deliver high-quality customer experiences.

Skills

Insurance knowledge

Finance literacy

Communication skills

Customer service

Organization & time management

CRM familiarity

Tools

Office software

CRM software

Job description

American Family Insurance is seeking an Insurance Professional in Littleton, CO, a full-time hybrid role with some work-from-home flexibility. The position focuses on understanding customer needs, recommending appropriate products, and ensuring a high-quality customer experience.

The role involves quoting, processing applications, handling policy changes, and supporting claims inquiries, while maintaining records and ensuring regulatory compliance.