Insurance Professional

American Family Insurance; Littleton (CO); Hybrid; USD 52,000 - 74,000; Full time

Job summary

American Family Insurance is seeking an Insurance Professional in Littleton, CO, a full-time hybrid role with some work-from-home flexibility. The position focuses on understanding customer needs, recommending appropriate products, and ensuring a high-quality customer experience.

The role involves quoting, processing applications, handling policy changes, and supporting claims inquiries, while maintaining records and ensuring regulatory compliance.

Qualifications

• Candidates should have knowledge of Insurance and Insurance Brokerage to advise on coverage options.
• Foundational Finance skills to interpret policy details and assess risk.
• Excellent Communication to explain information clearly and build trust with customers.
• Proven Customer Service skills to respond promptly and maintain relationships.
• Experience in insurance or financial services with familiarity of regulatory requirements.
• State licensing or ability to obtain licensing is beneficial; strong organizational skills.

Responsibilities

• Consult with customers to assess needs and recommend insurance products.
• Prepare quotes and process applications.
• Manage policy changes and support claims inquiries.
• Maintain accurate records and ensure regulatory compliance.
• Collaborate with team to deliver high-quality customer experiences.

Skills

Insurance knowledge

Finance literacy

Communication skills

Customer service

Organization & time management

CRM familiarity

Tools

Office software

CRM software

Job description

Company Description

American Family Insurance is a trusted insurance provider with more than 90 years of experience built on sound principles and long-term relationships. The company focuses on delivering industry-leading service, an exceptional claims experience, and products that meet diverse customer needs. Policyholders are treated with fairness, care, and respect, with an emphasis on making interactions easy and convenient. Integrity and adherence to high ethical standards guide decisions at every level of the organization. This customer-centered and values-driven approach has created a strong reputation and trust-based relationships that continue to shape how American Family Insurance does business.

Role Description

The Insurance Professional is a full-time, hybrid role based in Littleton, CO, with the flexibility to perform some work from home. In this position, the Insurance Professional will consult with customers to understand their needs and recommend appropriate insurance products and coverage options. Day-to-day responsibilities include preparing quotes, processing applications, managing policy changes, and supporting claims-related inquiries. The role also involves maintaining accurate records, following compliance and regulatory requirements, and collaborating with team members to ensure a consistent, high-quality customer experience. This position requires ongoing follow-up with policyholders to build strong relationships and help customers make informed financial and insurance decisions.

Qualifications

• Candidates should possess strong knowledge of Insurance and Insurance Brokerage to effectively advise customers on coverage options and policy solutions.
• Candidates should possess foundational skills in Finance to interpret policy details, assess risk, and support customers in making sound financial decisions.
• Candidates should possess excellent Communication skills to explain complex information clearly and build trust with a diverse customer base.
• Candidates should possess proven Customer Service skills to respond promptly to inquiries, resolve issues, and maintain positive, long-term relationships.
• Relevant qualifications include prior experience in insurance or financial services, familiarity with regulatory requirements, and proficiency with office and CRM software.
• Additional beneficial qualifications include state insurance licensing (or ability to obtain), strong organizational and time-management skills, and the ability to work effectively both in-office and remotely.