Hybrid Inside Sales Rep: Equipment Rentals

Xylem; Cheverly (MD); Hybrid; USD 48,000 - 56,000; Full time

Job summary

Xylem Inside Sales Representative (ISR) role focuses on driving revenue by managing inbound and outbound sales, supporting field teams, and delivering excellent customer service. You will provide rental solutions, pricing, and coordination to ensure a seamless experience across branches and customers.

The ISR partners with outside sales and operations to maximize fleet utilization and achieve targets, with a strong emphasis on CRM accuracy and customer satisfaction.

Qualifications

• Bachelor’s degree in Business or related field or equivalent experience.
• 2–5 years inside sales or customer service in equipment rental.
• Experience in construction, industrial, or rental environment is a plus.

Responsibilities

• Respond to inbound inquiries via phone, email, and digital channels regarding equipment and pricing.
• Generate quotes and convert opportunities into rental contracts.
• Proactively identify and pursue sales opportunities through outbound calls and account development.
• Support branch operations and logistics to maximize fleet utilization.
• Prepare quotes, contracts, and supporting documentation for large or complex deals.
• Maintain accurate customer records and activity in Salesforce.

Skills

Sales acumen

Communication

Customer focus

Multitasking

Salesforce

Microsoft Office

Education

Bachelor’s degree in Business or related field

Tools

Salesforce

Microsoft Office

Job description

Xylem Inside Sales Representative (ISR) role focuses on driving revenue by managing inbound and outbound sales, supporting field teams, and delivering excellent customer service. You will provide rental solutions, pricing, and coordination to ensure a seamless experience across branches and customers.

The ISR partners with outside sales and operations to maximize fleet utilization and achieve targets, with a strong emphasis on CRM accuracy and customer satisfaction.