Hybrid Inside Sales & Operations Specialist | CRM + Forecasting

Software Placement Group; Farmington Hills (MI); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Performance-based Bonus

Company car

Medical, dental & vision insurance

401(k) match

Generous PTO

Career development opportunities

Job summary

Software Placement Group in Farmington Hills, MI, is seeking an Inside Sales & Sales Operations professional to provide day-to-day support to customers and distributors. The role blends inside sales, forecasting, pricing and CRM/ERP administration within an international organization.

Ideal candidates have 2+ years in inside sales or sales operations, strong Excel skills, and experience with Salesforce and SAP.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Minimum 2+ years of relevant experience within inside sales, sales support, sales operations, distributor/customer support, data management or a related commercial function.
• Experience working with CRM and/or ERP platforms, with Salesforce and SAP experience preferred.
• Strong Microsoft Excel skills, including practical experience with VLOOKUP/XLOOKUP and PivotTables.
• Strong analytical and data-management capabilities with excellent attention to detail and accuracy.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent interpersonal, written and verbal communication skills with a customer-focused approach.
• Ability to work effectively across multiple departments within a fast-paced, collaborative environment.
• Proficiency with Microsoft Office and standard business applications.
• Business-level proficiency in English.

Responsibilities

• Manage day-to-day communication and provide responsive sales and operational support to customers and distributors.
• Support inside sales activities, including responding to customer inquiries and coordinating follow-up with sales and internal teams.
• Prepare, maintain and analyze sales forecasts, reports and commercial data to support sales planning and decision-making.
• Manage pricing administration, including price registrations, updates and maintenance within internal systems.
• Support credit-management activities and coordinate with Accounting and Finance teams as required.
• Maintain accurate customer, opportunity and sales information within Salesforce CRM.
• Support SAP-based sales administration and order-management activities, ensuring information is processed accurately and efficiently.
• Maintain customer records, contracts, pricing information and other sales documentation.
• Support monthly sales reporting, forecasting and other ongoing sales-operations activities.
• Collaborate cross-functionally with Sales, Supply Chain, Customer Service, Accounting and Finance to resolve issues and support customer requirements.
• Ensure sales-related information and documentation is processed accurately, efficiently and within required deadlines.

Skills

Inside sales

Sales support

Sales operations

CRM & ERP experience

Excel (VLOOKUP/XLOOKUP)

Analytical skills

Customer-focused

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

Salesforce

SAP

Job description

Software Placement Group in Farmington Hills, MI, is seeking an Inside Sales & Sales Operations professional to provide day-to-day support to customers and distributors. The role blends inside sales, forecasting, pricing and CRM/ERP administration within an international organization.

Ideal candidates have 2+ years in inside sales or sales operations, strong Excel skills, and experience with Salesforce and SAP.