Hybrid Incident Manager: Deployments & Launches

Ampcus Inc; Richmond (VA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Ampcus Inc is seeking an experienced Incident Management Specialist to support large-scale deployments and launch events in Richmond, Virginia. This critical role requires strong technical troubleshooting skills and exceptional communication abilities. The candidate will manage incidents, ensure adherence to processes, and capture lessons learned. Proficiency with Jira and experience in incident management are essential. This is a hybrid position with a duration of 6 months and the potential for extension.

Qualifications

• Proven experience in incident management, including ticket triage, coordination, and resolution.
• Strong technical troubleshooting, diagnostic, and problem-solving skills.
• Exceptional verbal and written communication skills, particularly in high-pressure situations.

Responsibilities

• Manage and coordinate incidents during deployment and launch events.
• Gather, analyze, and validate incident ticket details.
• Lead and participate in incident-related leader calls.

Skills

Incident management

Technical troubleshooting

Communication skills

Jira proficiency

Organizational skills

Tools

Jira

Job description

Ampcus Inc is seeking an experienced Incident Management Specialist to support large-scale deployments and launch events in Richmond, Virginia. This critical role requires strong technical troubleshooting skills and exceptional communication abilities. The candidate will manage incidents, ensure adherence to processes, and capture lessons learned. Proficiency with Jira and experience in incident management are essential. This is a hybrid position with a duration of 6 months and the potential for extension.