Problem Management Specialist – Onsite in Richmond, VA

Accenture; Arlington (VA); On-site; USD 69,000 - 76,000; Full time

Job summary

Accenture in Richmond, VA is seeking an experienced Problem Management Specialist to lead end-to-end delivery for a fixed-duration contract. You will own delivery components, guide teams, analyze complex challenges, and communicate with stakeholders to improve service quality.

Preferred candidates bring ITIL and incident management expertise, plus hands-on experience with Remedy, ServiceNow, and Confluence. This role requires 60% onsite work in the Richmond area.

Qualifications

• Minimum 5 years of work experience in Problem Management.
• Advanced proficiency in Root Cause Analysis (RCA).
• Advanced Proficiency in ITIL Fundamentals
• Advanced Proficiency in Incident Management
• Advanced Proficiency in Remedy Administration Tool
• Advanced Proficiency in ServiceNow
• Advanced Proficiency in Atlassian Confluence

Responsibilities

• Take ownership of specific delivery components and ensure alignment with overall project goals and client expectations.
• Support and guide team members by sharing expertise and fostering a collaborative environment.
• Analyze complex delivery challenges and develop innovative solutions to enhance service quality and operational efficiency.
• Engage with stakeholders to communicate progress, risks, and opportunities, influencing positive outcomes.
• Contribute to continuous improvement initiatives by identifying process enhancements and best practices.

Skills

Problem Management

Root Cause Analysis

ITIL Fundamentals

Incident Management

Remedy

ServiceNow

Confluence

Tools

Remedy Administration Tool

ServiceNow

Atlassian Confluence

Job description

Accenture in Richmond, VA is seeking an experienced Problem Management Specialist to lead end-to-end delivery for a fixed-duration contract. You will own delivery components, guide teams, analyze complex challenges, and communicate with stakeholders to improve service quality.

Preferred candidates bring ITIL and incident management expertise, plus hands-on experience with Remedy, ServiceNow, and Confluence. This role requires 60% onsite work in the Richmond area.