Hybrid Inbound Sales & Service Leader — Customer Coach

1-800 Contacts

Draper (UT)

Hybrid

USD 90,000 - 120,000

Full time

4 days ago

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Benefits offered by this job

Free eye exams for your family

Deep discounts on lenses and glasses

Excellent healthcare coverage

401(k) match

Flexible PTO

Tuition reimbursement

Job summary

SeekWell is seeking an Inbound Sales & Service Manager for our call center. You will lead a team that shapes customer and associate experiences, leveraging data and coaching to drive sales, service and business results.

This role suits a people leader who thrives in a fast-paced environment and wants to impact both your team and customers. You will foster a customer-focused culture, own performance metrics, and guide teams through evolving processes, technology, and AI-enabled solutions that

Qualifications

3+ years in customer service, sales, or a contact center environment.
1+ year of supervisory or people management experience.
Strong coaching, communication, relationship-building and problem-solving skills.
Ability to use data and critical thinking to drive decisions and results.

Responsibilities

Lead a team and foster a high-performing, customer-focused culture.
Drive sales and service results through coaching and accountability.
Own the inbound business: analyze numbers, identify root causes, take action.
Turn data and customer interactions into behaviors that improve KPIs.
Embrace AI, analytics, and new ways of working to enhance the customer/associate experience.
Balance sales and service as complementary priorities.