Hybrid Home Visiting Coordinator — Care Coordination

Lawrence Partnership; Lawrence (MA); Hybrid; USD 29,000 - 34,000; Full time

Job summary

Greater Lawrence Family Health Center, Inc. is seeking a Home Visiting Program Coordinator to manage day-to-day operations, serve as primary contact for patients and families, and support clinicians during home visits.

This hybrid role involves remote work with occasional site meetings and patient contact as needed. The Coordinator will handle triage, scheduling, care coordination across settings, and documentation, while ensuring smooth communication with the integrated care team.

Qualifications

• High School diploma or GED required; associate degree/certificate preferred.
• 2-4 years in administrative/clinical support and patient-facing roles.
• Experience in care coordination and transition of care management.
• Strong organizational skills and attention to detail.
• Ability to handle multiple time-sensitive tasks daily.
• Proficient with EMR and MS Office applications.
• Fluent in Spanish is preferred.

Responsibilities

• Greet and triage incoming calls; route to team per protocol.
• Schedule in-home visits with providers.
• Create and populate medical records for new patients; verify insurance.
• Mail and process consent/release forms; coordinate with clinicians.
• Schedule visits per clinician needs and patient preferences.
• Make reminder calls; follow up on requests (medications, signatures).
• Coordinate with DME and vendors; process prior-authorization paperwork.
• Monitor faxes and route to appropriate staff; document in EMR.
• Support care transitions and post-discharge follow-up.

Skills

Organizational skills

Communication skills

Spanish language (preferred)

Empathy and patient rapport

Team collaboration

Education

High School diploma

Associate’s degree or certificate program (preferred)

Tools

EMR system

Microsoft Office

Excel

Job description

Greater Lawrence Family Health Center, Inc. is seeking a Home Visiting Program Coordinator to manage day-to-day operations, serve as primary contact for patients and families, and support clinicians during home visits.

This hybrid role involves remote work with occasional site meetings and patient contact as needed. The Coordinator will handle triage, scheduling, care coordination across settings, and documentation, while ensuring smooth communication with the integrated care team.